ISDS 351 Midterm #1 Exam Study Guide With Verified Solutions.

ISDS 351 Midterm #1 Exam Study Guide With Verified Solutions. Information Technology (IT) - answer✔✔Includes all tools that capture, store, process, exchange, and use infor mation. IT infrastructure - answer✔✔an organization's defined set of IT hardware, software, and networks. Information systems - answer✔✔An org's IT infrastructure must be integrated with employees and procedures to build operate and support these that enab le a firm to meet fundamental objectives, such as increasing revenue, reducing costs, improving decision making, embracing customer relationships, and speeding up its products' time to market Personal IT - answer✔✔includes information systems that improve the productivity of individual users in performing stand -alone tasks Decision Support System (DSS) - answer✔✔employs analytic models to help users gain insights into a problem situation, examine alternative solutions, and recommend an appropriate course of action Online learning systems - answer✔✔encompass a number of computer -enhanced learning techniques, including computer -based simulations, multimedia DVDs, Web -based learning materials, hypermedia, podcasts, and Webcasts Group IT - answer✔✔Includes infor mation systems that improve communications and support collaboration among members of a workgroup. Exs include the use of Web conferencing, wikis, and electronic corporate directories Web Conferencing - answer✔✔uses IT to conduct meetings or presentations in which participants are connected via internet Enterprise IT - answer✔✔information systems that organizations use to define structured interactions among their own employees and/or with external customers, suppliers, gov't agencies & other business part ners Transaction Processing System (TPS) - answer✔✔captures data from company transactions and other key events, and then updates the firms' records, which are maintained in electronic files or databases Enterprise Resource Planning (ERP) - answer✔✔system that support supply chain processes, such as order processing, demand planning, inventory management, and purchasing Customer Relationship Management (CRM) - answer✔✔systems that support sales, marketing and customer service processes Product life cycle ma nagement (PLM) - answer✔✔systems that support the processes associated with the various phases of the life cycle of a product, including sales and marketing, research and development, concept development, product design, prototyping and typing, manufacturi ng process design, product retirement and replacement Enterprise systems - answer✔✔support their operation and planning functions and to enable the sharing of information across all business functions and all levels of management Interorganizational inform ation systems - answer✔✔support the flow of data among different organizations to achieve shared goals ex: some organizations need to share data for purchase orders, invoices, and payments along with information about common suppliers and financial institutions Change Management Continuum Model - answer✔✔- describes key activities that are needed to build c ommitment for change - Inform: Stages = Contact. Awareness, Understanding - Educate: Stages = Positive Perception, Adoption, Institutionalization - Commit: Stages = Internalization Unified Theory of Acceptance and Use of Technology - answer✔✔4 key facto rs that directly determine a user's acceptance and usage of IT 1. Use of the new technology and associated work processes will improve the workers' job performance, making it possible for them to do their jobs as well —or better —as they did in the past. 2. The new system is easy to use and makes it easier for end users to complete their work than their old way of doing things.