Nursing 311 Communication - Exam #1 Questions With 100% Correct Answers.

a tool used to promote effective communication to other providers - SBAR an interactive process between nurse and client that helps the client overcome temporary stress, to get along with other people, to adjust to the unalterable, and to overcome psychological blocks which stand in the way of self-realization - therapeutic communication decodes and interprets the message - reciever encodes the message - sender sometimes known as "walking rounds", allows you to observe patient. Outgoing nurse can introduce you to client and it gives patient opportunity to participate in the report. - bedside report the computerized records of one physician's encounters with a patient over time - electronic medical records therapeutic communication techniques: - actively listening to the patient's message and then repeating those thoughts or feelings in similar words - restating therapeutic communication techniques: - allow periods of quiet thought during an interaction without feeling the need to fill the gap with action or words - sitting quietly while the patient puts their thoughts or feelings into words - silence therapeutic communication techniques: - asking broad questions that lead the patient to explore, elaborate, and clarify what they are feeling - open-ended questionstherapeutic communication techniques: - awareness of sensitivity to and identification with the feelings of another person - empathy therapeutic communication techniques: - nurse restates the message of the client or confesses lack of understanding and asks the patient to restate the message - clarification therapeutic communication techniques: - providing appropriate forms of __ to reinforce caring feelings - touch therapeutic communication techniques: - serving as a mirror for the patient, encouraging the patient to think through the problem, helps clarify thoughts and feelings of the patient - reflecting therapeutic communication techniques: - sharing knowledge that the recipient is not expected to know - giving information therapeutic communication techniques: - stating the main points of a discussion to clarify the relevant points discussed - useful at the end of teaching session - summarizing what are the three phases of the nurse-patient relationship - orientation/introductory phase, working phase, termination phase what does each letter of SBAR stand for? - situation, background, assessment, recommendation what stage of the nurse-patient relationship - first introduction and finding out how a patient likes to be addressed - establishing trust - set goals (patient focused)- giving the patient an idea of how long they will be working with you - orientation/introductory phase what stage of the nurse-patient relationship - goal is already established and working towards it - teaching, giving medications, continue trust building - working phase