Communication - ANS-a process by which information is exchanged between individuals
through a common system of symbols, signs, or behavior
4 Categories of Communication - ANS-Listening, Speaking, Reading, and Writing
Exceptional presenters are (Open Up): - ANS--Organized, Passionate, Engaging, Natural
-understand the audience and practice
Three Dimensions of Credibility - ANS-Competence, Appearance, and Trustworthiness
Effective Language (know three) - ANS--use short sentences
-use short, clear words
-speak the participant's language
-avoid using cliches, slang, jargon, and acronyms
-use proper grammar
-use transitions
-articulate every word they speak
-summarize your ideas frequently
-use personal pronouns
-use a conversational tone
-use contractions
Most Common Problems with Vocal Delivery: - ANS--monotone voice
-rapid speech
-volume control
-vocal fillers
Most Common Problems with Physical Delivery: - ANS--eye contact
-posture
-gestures
-facial expressions
-movement
Importance of Posture: - ANS-*Don't look like a T-rex
-hands down
-no hands in pockets
-no hands on hips
Gestures - ANS-Gesture for numbers 1-5 but not 6-10