Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
Chapter 1: Changing Organizations in Our Complex World
Test Bank
1. Organizations are exclusively a human phenomenon.
@ Answer Location: Intro; Cognitive Domain: Knowledge; Question Type: TF
a. True
*b. False
2. Organizational change is the planned alteration of organizational components to improve
the ________________ of organizations.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
*a. Effectiveness
b. Profitability
c. Efficiency
d. Culture
3. According to the authors’ focus, which is NOT an example of organizational change?
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: MC
a. Downsizing
b. Installing new technology
*c. Increasing existing sales efforts
d. Outsourcing
4. The reasons for change are usually clear and easily definable.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: TF
a. True
*b. False
5. Simply announcing a new vision does not mean there will be significant change in the
organization.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: TF
*a. True
b. False
6. Why do we need organizations?
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Deliver services we need; get things done; educate and care for the population
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
7. The best way to foster strong organization change and commitment includes all of the
following EXCEPT:
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: MC
a. Instill a broader perspective in employees’ connection to their work
b. Focus on a holistic perspective on change
c. Communicate and elicit ideas from employees about the change
*d. Offer financial incentives for employee compliance
8. Middle managers and employees at all levels should work to change organizational goals
and objectives rather than relying on senior leadership.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Analysis; Question
Type: TF
*a. True
b. False
9. Describe what the five PESTE factors are and give an example of each one.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Analysis; Question Type: SA
*a. Political, economic, social, technological, and ecological/environmental. Examples:
change in regulations, recession, increased demand for a diverse workforce, global
warming, and trends toward corporate responsibility
10. There is no way for an organization to prepare for environmental change.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Comprehension; Question Type: TF
a. True
*b. False
11. What should companies consider when expanding their reach internationally?
@ Answer Location: Diversity Matters; Cognitive Domain: Application; Question Type: MC
a. The challenges of having a homogenous workforce
b. Maintaining their culture and norms despite cultural shifts
c. Nothing; if they are small companies they will not be affected
*d. Diversity-related challenges and differing rules and regulations
12. The triple bottom line focuses on:
@ Answer Location: The Physical Environment and Social Responsibility Matters; Cognitive
Domain: Knowledge; Question Type: MC
a. Profitability
*b. Sustainability
c. Efficiency
d. Equality
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
13. Which of the following is a macro change facing us today?
@ Answer Location: New Technologies; Cognitive Domain: Application; Question Type: MC
*a. Digitization of information
b. Issues with global communication
c. Increased isolation
d. A shrinking market
14. Which of the following is an example of episodic change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Alteration of core competencies over time
b. Small changes that tweak the existing system
*c. A new technology that makes current operations obsolete
d. A decade-long change in the makeup of the workforce
15. Which characteristics describe continuous change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Sudden
b. Disruptive
c. Infrequent
*d. Self-organized
16. Give an example of a redirecting organizational change.
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Application;
Question Type: SA
*a. A change that involves major strategic change due to planned programs
17. Re-creation happens in response to a major external event.
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Application;
Question Type: TF
*a. True
b. False
18. Tuning describes which of the following:
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Minor changes in response to external stimuli
*b. Small, deliberate, ongoing changes
c. Large strategic change resulting from internal planning
d. Significant shift due to external events
19. Which of the following statements is true?
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Reorienting is more time consuming and challenging than re-creating
b. Tuning is more laborious than adapting
*c. Reorienting is much more challenging than tuning
d. Adapting requires much more effort than overhauling
20. If an organization is in the process of tuning, it does not need to pay attention to
changes in the environment.
@ Answer Location: Planned Changes Don’t Always Produce the Intended Results;
Cognitive Domain: Application; Question Type: TF
a. True
*b. False
21. If one department in a large organization is being reorganized, this can be considered
what kind of change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Radical from the position of senior leaders
b. Incremental from the position of employees in the department
*c. Continuous from the view of the organization
d. Discontinuous from the view of senior leaders
22. Since change initiatives so often fail, it is best for organizations to:
@ Answer Location: Planned Changes Don’t Always Produce the Intended Results;
Cognitive Domain: Application; Question Type: MC
a. Avoid change projects whenever possible
b. Wait until an issue becomes critical before enacting change
c. Enact change, but use fewer resources
*d. Move forward boldly with the change project
23. Which of the following are the four change roles described in the book?
@ Answer Location: Organizational Change Roles; Cognitive Domain: Knowledge; Question
Type: MC
*a. Implementers, initiators, recipients, and facilitators
b. Leaders, followers, resisters, and receivers
c. Initiators, champions, recipients, and facilitators
d. Agents, leaders, facilitators, and planners
24. Anyone in the organization can hold multiple change roles throughout the change
project.
@ Answer Location: Organizational Change Roles; Cognitive Domain: Application; Question
Type: TF
*a. True
© SAGE Publications, 2016.
Instructor Resource
Chapter 1: Changing Organizations in Our Complex World
Test Bank
1. Organizations are exclusively a human phenomenon.
@ Answer Location: Intro; Cognitive Domain: Knowledge; Question Type: TF
a. True
*b. False
2. Organizational change is the planned alteration of organizational components to improve
the ________________ of organizations.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
*a. Effectiveness
b. Profitability
c. Efficiency
d. Culture
3. According to the authors’ focus, which is NOT an example of organizational change?
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: MC
a. Downsizing
b. Installing new technology
*c. Increasing existing sales efforts
d. Outsourcing
4. The reasons for change are usually clear and easily definable.
@ Answer Location: Defining Organizational Change; Cognitive Domain: Comprehension;
Question Type: TF
a. True
*b. False
5. Simply announcing a new vision does not mean there will be significant change in the
organization.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: TF
*a. True
b. False
6. Why do we need organizations?
@ Answer Location: Intro; Cognitive Domain: Application; Question Type: SA
*a. Deliver services we need; get things done; educate and care for the population
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
7. The best way to foster strong organization change and commitment includes all of the
following EXCEPT:
@ Answer Location: The Orientation of This Book; Cognitive Domain: Application; Question
Type: MC
a. Instill a broader perspective in employees’ connection to their work
b. Focus on a holistic perspective on change
c. Communicate and elicit ideas from employees about the change
*d. Offer financial incentives for employee compliance
8. Middle managers and employees at all levels should work to change organizational goals
and objectives rather than relying on senior leadership.
@ Answer Location: The Orientation of This Book; Cognitive Domain: Analysis; Question
Type: TF
*a. True
b. False
9. Describe what the five PESTE factors are and give an example of each one.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Analysis; Question Type: SA
*a. Political, economic, social, technological, and ecological/environmental. Examples:
change in regulations, recession, increased demand for a diverse workforce, global
warming, and trends toward corporate responsibility
10. There is no way for an organization to prepare for environmental change.
@ Answer Location: Environmental Forces Driving Change Today; Cognitive Domain:
Comprehension; Question Type: TF
a. True
*b. False
11. What should companies consider when expanding their reach internationally?
@ Answer Location: Diversity Matters; Cognitive Domain: Application; Question Type: MC
a. The challenges of having a homogenous workforce
b. Maintaining their culture and norms despite cultural shifts
c. Nothing; if they are small companies they will not be affected
*d. Diversity-related challenges and differing rules and regulations
12. The triple bottom line focuses on:
@ Answer Location: The Physical Environment and Social Responsibility Matters; Cognitive
Domain: Knowledge; Question Type: MC
a. Profitability
*b. Sustainability
c. Efficiency
d. Equality
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
13. Which of the following is a macro change facing us today?
@ Answer Location: New Technologies; Cognitive Domain: Application; Question Type: MC
*a. Digitization of information
b. Issues with global communication
c. Increased isolation
d. A shrinking market
14. Which of the following is an example of episodic change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Alteration of core competencies over time
b. Small changes that tweak the existing system
*c. A new technology that makes current operations obsolete
d. A decade-long change in the makeup of the workforce
15. Which characteristics describe continuous change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Sudden
b. Disruptive
c. Infrequent
*d. Self-organized
16. Give an example of a redirecting organizational change.
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Application;
Question Type: SA
*a. A change that involves major strategic change due to planned programs
17. Re-creation happens in response to a major external event.
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Application;
Question Type: TF
*a. True
b. False
18. Tuning describes which of the following:
@ Answer Location: Four Types of Organizational Change; Cognitive Domain: Knowledge;
Question Type: MC
a. Minor changes in response to external stimuli
*b. Small, deliberate, ongoing changes
c. Large strategic change resulting from internal planning
d. Significant shift due to external events
19. Which of the following statements is true?
, Cawsey, Organizational Change, Third Edition
© SAGE Publications, 2016.
Instructor Resource
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Reorienting is more time consuming and challenging than re-creating
b. Tuning is more laborious than adapting
*c. Reorienting is much more challenging than tuning
d. Adapting requires much more effort than overhauling
20. If an organization is in the process of tuning, it does not need to pay attention to
changes in the environment.
@ Answer Location: Planned Changes Don’t Always Produce the Intended Results;
Cognitive Domain: Application; Question Type: TF
a. True
*b. False
21. If one department in a large organization is being reorganized, this can be considered
what kind of change?
@ Answer Location: Four Types of Organizational Change; Cognitive Domain:
Comprehension; Question Type: MC
a. Radical from the position of senior leaders
b. Incremental from the position of employees in the department
*c. Continuous from the view of the organization
d. Discontinuous from the view of senior leaders
22. Since change initiatives so often fail, it is best for organizations to:
@ Answer Location: Planned Changes Don’t Always Produce the Intended Results;
Cognitive Domain: Application; Question Type: MC
a. Avoid change projects whenever possible
b. Wait until an issue becomes critical before enacting change
c. Enact change, but use fewer resources
*d. Move forward boldly with the change project
23. Which of the following are the four change roles described in the book?
@ Answer Location: Organizational Change Roles; Cognitive Domain: Knowledge; Question
Type: MC
*a. Implementers, initiators, recipients, and facilitators
b. Leaders, followers, resisters, and receivers
c. Initiators, champions, recipients, and facilitators
d. Agents, leaders, facilitators, and planners
24. Anyone in the organization can hold multiple change roles throughout the change
project.
@ Answer Location: Organizational Change Roles; Cognitive Domain: Application; Question
Type: TF
*a. True
