INFO 3130 UNCC EXAM 1 QUESTIONS WITH GRADED A+ SOLUTIONS!!

5 Basic Business Entities - 1. Suppliers 2. Customers 3. Employees 4. Invoices/payments 5. Products and services Application Software - ____________ refers to programs written for a specific application to perform functions specified by end users. Business Process - Logically related tasks & behaviors for accomplishing work Capacity Planning - From an IT perspective, _____________ is the process of predicting when a computer hardware system becomes saturated. client/server computing - A model for a computer that splits the processing between clients and servers on a network, assigning functions to the machine most able to perform the task is called ____________? Computer Hardware - physical equipment used for input, processing and output computer software - detailed, preprogrammed instructions that control and coordinate the computer hardware components Culture - Fundamental set of assumptions, values and ways of doing things, that have been accepted by most of its members Customer Intimacy - to make sure it stocks clothes that its costumers will order, a department store implements a new application that analyzes spending measures spending levels at its store, which business objectives is this information intended to support?Customer Relationship Management (CRM) - managing detailed information about individual customers and carefully managing customer touch points to maximize customer loyalty Data Management Technology - software governing the organization of data on physical storage media Decision Support System (DSS) - Serve middle managers •Support nonroutine decision making -Example: What is impact on production schedule if December sales double? •Often use external information as well from T P S and M I S •Model driven DSS - Voyage-estimating systems •Data driven D S S - Intrawest's marketing analysis systems downtime - Which IT total cost of ownership (TCO) component relates to frustrated customers who are angry about a site not working? employee morale - The six important business objectives of information system investment include all of the following except Enterprise Applications - Systems that span functional areas, focus on executing business processes across the firm, and include all levels of management Enterprise Content Management Systems - help organizations manage structured, semistructured, and unstructured types of information. They have capabilityies for knowledge capture, storage, retrieval, distribution, and preservation. Enterprise Resource Planning (ERP) - used to integrate business processes in different business areas into a single software system