Business Value of IT, BI & Data Mining,
Google, Database
***BUSINESS VALUE OF IT AND THE IMPACT OF IT IN NON-IT INDUSTRIES*** - correct
answer-
What basic functions should an ERP system provide to an educational institution? - correct
answer-1. HR module
2. Student information system (SIS)
3. Finance system
What are the major problems in ERP implementation in educational industry in general and
what are the unique problems for the San Diego City Schools (SDCS) in particular? - correct
answer-GENERAL EDUCATION INDUSTRY
1. Limited budgets
- Low IT spending, 2% of revenue
2. Under-qualified personnel
3. Changing leadership (superintendent with the longest tenure --> 6 years)
4. Even the best software only offered 50% functionality. 50% failed implementation.
- Have to spend more $ customizing it
SDCS
1. The largest large in CA, 8th largest in US --> Equivalent of a very large company
2. Operating budget < $1 million
Why did SDCS choose to implement a "human resource management" module as a starting
point? - correct answer-1. Cheaper
2. Low risk
3. Requires the least modification
- Current HR sysyem was outdated. With new one, integrated systems:
1. Benefits
- Medical, dental, life insurance
- Retirement benefits
2. Payroll
- Time and labor collecting
- Paycheck processing
3. Personnel
- Applicant tracking system
- Position control (e.g., the creation of jobs)
- Review certification and demographics
, Based on the SDCS case, understand the importance of incorporating intangible benefits
(including productivity increase and soft benefits) into investment on return analysis. - correct
answer-- It can increase NPV --> increase value
--Negative NPV: initial investment > present value of all expected cash flow. The investment
doesn't add value and actually extracts value.
- Soft benefits
--Employee morale
--Improved recruiting
--Improved management access to data
NPV FORMULA
- If you calculate future return, how much is it worth in current money?
Why did Oracle acquire Siebel? - correct answer-1. Siebel's OnDemand is becoming
increasingly important
2. Siebel forms the core of Oracle's CRM strategy
3. Single software suite: Project Fusion
- Siebel will provide a foundation for CRM suite
What are the differences between Siebel and Saleforce's offering? - correct answer-SIEBEL
ON DEMAND
1. Mostly targets small/midsize businesses
2. Industry specific options
- Rename default fields, change dashboard metrics, etc.
3. Contact OnDemand functionality
- Integrated phone support and contact center management for customer service to manage
all customer interactions
4. Retire customized products
SALESFORCE.COM
1. Experience with small, medium, and large firms
2. Platform for apps
- Appforce was to help consumers use salesforce.com as a hub for managing all types of
business applications, not just CRM
3. Encourages custom programs
What are the factors that affect the make versus buy decision? - correct answer-1.
Competitive advantage
2. Security
3. Legal and compliance
4. Skills, expertise, and available labor
- Need IT skills for making, capabilities to customize
5. Cost
Google, Database
***BUSINESS VALUE OF IT AND THE IMPACT OF IT IN NON-IT INDUSTRIES*** - correct
answer-
What basic functions should an ERP system provide to an educational institution? - correct
answer-1. HR module
2. Student information system (SIS)
3. Finance system
What are the major problems in ERP implementation in educational industry in general and
what are the unique problems for the San Diego City Schools (SDCS) in particular? - correct
answer-GENERAL EDUCATION INDUSTRY
1. Limited budgets
- Low IT spending, 2% of revenue
2. Under-qualified personnel
3. Changing leadership (superintendent with the longest tenure --> 6 years)
4. Even the best software only offered 50% functionality. 50% failed implementation.
- Have to spend more $ customizing it
SDCS
1. The largest large in CA, 8th largest in US --> Equivalent of a very large company
2. Operating budget < $1 million
Why did SDCS choose to implement a "human resource management" module as a starting
point? - correct answer-1. Cheaper
2. Low risk
3. Requires the least modification
- Current HR sysyem was outdated. With new one, integrated systems:
1. Benefits
- Medical, dental, life insurance
- Retirement benefits
2. Payroll
- Time and labor collecting
- Paycheck processing
3. Personnel
- Applicant tracking system
- Position control (e.g., the creation of jobs)
- Review certification and demographics
, Based on the SDCS case, understand the importance of incorporating intangible benefits
(including productivity increase and soft benefits) into investment on return analysis. - correct
answer-- It can increase NPV --> increase value
--Negative NPV: initial investment > present value of all expected cash flow. The investment
doesn't add value and actually extracts value.
- Soft benefits
--Employee morale
--Improved recruiting
--Improved management access to data
NPV FORMULA
- If you calculate future return, how much is it worth in current money?
Why did Oracle acquire Siebel? - correct answer-1. Siebel's OnDemand is becoming
increasingly important
2. Siebel forms the core of Oracle's CRM strategy
3. Single software suite: Project Fusion
- Siebel will provide a foundation for CRM suite
What are the differences between Siebel and Saleforce's offering? - correct answer-SIEBEL
ON DEMAND
1. Mostly targets small/midsize businesses
2. Industry specific options
- Rename default fields, change dashboard metrics, etc.
3. Contact OnDemand functionality
- Integrated phone support and contact center management for customer service to manage
all customer interactions
4. Retire customized products
SALESFORCE.COM
1. Experience with small, medium, and large firms
2. Platform for apps
- Appforce was to help consumers use salesforce.com as a hub for managing all types of
business applications, not just CRM
3. Encourages custom programs
What are the factors that affect the make versus buy decision? - correct answer-1.
Competitive advantage
2. Security
3. Legal and compliance
4. Skills, expertise, and available labor
- Need IT skills for making, capabilities to customize
5. Cost
