"evaluation of the performance of medical providers according to the
degree to which the process of care increases the probability of
outcomes desired by patients and reduces the probability of undesired
outcomes, given the state of medical knowledge"
quality
"the degree to which health services for individuals and populations
increase the likelihood of desired health outcomes and are consistent
with current professional knowledge"
quality
"the right care for the right person every time" OR "a quality health
service/system gives patients what they want and need"
quality
true or false: the absence of a negative event can equal quality
true
SATA: which are true regarding quality in pharmacy practice. quality...
- represents a degree of excellence
- is based on current medical knowledge
- is not always recognizable to the patient
- decreases the likelihood of negative outcomes
- AOTA
all of the above
historical measures of quality in pharmacy have included these three
overarching domains
structure, process, outcomes
,the three types of outcomes represented in the ECHO model include
economic, clinical, humanistic
gas money to pick up a medication represents ___ from the patient's
perspective
a nonmedical direct cost
second law of quality improvement
to change the results, you must change the system
first law of quality improvement
every system is perfectly designed to achieve exactly the results it gets
available CQI models include:
- PDCA
- Six-sigma
- FOCUS-PDCA
-AOTA
all of the above
what you receive
quality
what you pay
cost
quality / cost
value
, the best way to reduce cost is to improve ___
quality
STEEP: Domains of Health Care Quality
safe, timely, efficient, equitable, effective, patient-centered
3 domains of measuring quality
structure, process, outcomes
what 5 largest groups gain from quality?
patients, providers, payers, suppliers, society
which group of people want lower osts & better outcomes
patients
which group of people want higher patient satisfaction rates & better
care efficiencies
providers
which group of people want stronger cost controls & reduced risks
payers
which group of people want alignment of prices with patient outcomes
suppliers
which group of people want reduced healthcare spending & better
overall health
society