CPHQ 2024 Exam Questions with Correct Answers

CPHQ 2024 Exam Questions with Correct Answers Which of the following is NOT part of the seven steps to the Kubler Ross Change Curve model? A. shock B. experiment C. anger - Answer-A. anger All styles are important for different situations an organization may find itself in at any given point in time. Which of the following leadership styles is best when an organization is in crisis mode? A. autocratic B. empowering C. transactional D. transformational - Answer-A. Autocratic Quality Assurance - Answer-Measures compliance with standards Quality Control - Answer-Process of ensuring products and services meet consumer expectations Performance Improvement - Answer-Continuously improve processes to meet standards Quality Defect: Underuse - Answer-Failing to provide medically necessary care or follow evidence based medical practice Quality Defect: Overuse - Answer-Providing a drug or treatment without medical justification Quality Defect: Misuse - Answer-Medical errors in the provision of care DEFECT: Wrong site surgery A. Underuse Failing to provide medically necessary care or follow evidence based medical practice B. Overuse Providing a drug or treatment without medical justification C. Misuse Medical errors in the provision of care - Answer-C. Misuse DEFECT: Use of high tech imaging (MRI, CAT scan) when other diagnostic tests are sufficient A. Underuse Failing to provide medically necessary care or follow evidence based medical practice B. Overuse Providing a drug or treatment without medical justification C. Misuse Medical errors in the provision of care - Answer-B. Overuse