TEST BANK for Operations Management: Processes and Supply Chains 13th Edition by Krajewski Lee and Manoj Malhotra

Test Bank for
Operations Management Processes and Supply Chains, 13th edition Krajewski
Chapter 1-15

Chapter 1
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1.1 Role of Operations in an Organization
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1) Operations management refers to the direction and control of inputs that transform processes into
products and services.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
C
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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2) An operation is a group of resources performing all or part of one or more processes.
Answer: TRUE
Difficulty: Easy
Keywords: operations management, inputs, process, transformation
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Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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3) The three main line functions of any business include Operations, Finance and Marketing.
Answer: TRUE
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Difficulty: Easy
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
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Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

4) The scope of supply chain management is restricted to the synchronization of the process among the
various business functions within the firm.
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Answer: FALSE
Difficulty: Easy
Keywords: supply chain management, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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5) Regardless of how departments like Accounting, Engineering, Finance, and Marketing function in an
organization, they are all linked together through:
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A) management.
B) processes.
C) customers.
D) stakeholders.
Answer: B
Difficulty: Moderate
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, Keywords: departments, functions, processes
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

6) The foundations of modern manufacturing and technological breakthroughs were inspired by the
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creation of the mechanical computer by:
A) Charles Babbage.
B) James Watt.
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C) Eli Whitney.
D) Frederick Taylor.
Answer: A
Difficulty: Moderate
Keywords: Charles Babbage
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
C
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

7) Which of these Great Moments in Operations and Supply Chain Management did not occur in the
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twentieth century?
A) invention of the assembly line
B) publication of the Toyota Production Systems book
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C) establishment of railroads
D) strategic planning for achieving product variety
Answer: C
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Difficulty: Moderate
Keywords: history, railroad
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
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Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

8) The three main line functions of any business include:
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A) operations.
B) marketing.
C) finance.
D) information systems.
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E) all of the above
F) only A), B) and C) above
Answer: F
Difficulty: Moderate
Keywords: operations, finance, marketing
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
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AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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9) Operations management refers to the systematic design, direction, and control of ________ that
transform ________ into products and services.
Answer: processes, inputs
Difficulty: Moderate
Keywords: process, input, transform, product, service
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
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, AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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ED
C
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N
N
O
IS
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, 10) The three mainline functions of any business are ________, ________, and ________.
Answer: operations, finance, marketing
Difficulty: Moderate
Keywords: operations, finance, marketing, functions of a firm
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
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Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

11) Supply chain management is the synchronization of a firm's processes with those of its ________ and
________ to match the flow of materials, services, and information.
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Answer: suppliers, customers
Difficulty: Moderate
Keywords: supply chain management, suppliers, customers
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.
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12) What are the three key functions of a firm and what is each responsible for?
Answer: The three main functions of a firm are operations, finance, and marketing. The operations
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function transforms material and service inputs into product and service outputs. The finance function
generates resources, capital and funds from investors and sales of the firm's goods and services in the
marketplace. The marketing function is responsible for producing sales revenue of the outputs.
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Difficulty: Moderate
Keywords: manufacturing process, service process
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
AACSB: Application of Knowledge
N
Learning Objective: Describe the role of operations in an organization and its historical evolution over time.

1.2 A Process View
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1) A process involves transforming inputs into outputs.
Answer: TRUE
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Difficulty: Easy
Keywords: process, inputs, outputs
Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs, information
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flows, suppliers, and customers.

2) Every process has a customer.
Answer: TRUE
Difficulty: Easy
Keywords: process, customer relationship
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Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services
AACSB: Application of Knowledge
Learning Objective: Describe the process view of operations in terms of inputs, processes, outputs, information
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flows, suppliers, and customers.




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