EMD Test Exam Questions and Answers 100% Solved

Effective quality improvement is: -ANSWER- A continuous process designed to improve human performance through measurement, feedback, and education To recertify as an IAED emergency dispatcher (one disapline), you must verify completion of at least ____ hours of approved CDE during the recertification process -ANSWER- 24 The motto of any quality improvement effort should be: -ANSWER- "Let's catch them doing it right!" Individual feedback should always be provided in private. Composite feedback (for the agency and for each shift) should be posted for everyone to see -ANSWER- True Continuing dispatch education should be part of any quality improvement -ANSWER- True List seven protocol components evaluated in case review: -ANSWER- a. case entry b. chief complain selection c. key question d. dispatch life support questions e. diagnostic and instruction tools f. final coding g. customer service ANI/AlI information should always be verified to ensure accuracy -ANSWER- True when calling for help, the caller may hear more ring tines than the calltaker does -ANSWER- True in effective telecommunication, volume is generally more important than rate -ANSWER- False when working with a caller with mental illness who is suffering from hallucinations or delusions, you should: -ANSWER- Inform the caller that you see things differently and acknowledge the fact that people have the right to see things their own way _______ allows speech-and hearing-impaired callers communicate with call takers by signing their message to an interpreter -ANSWER- Video relay Studies show tha