3.0 PGA Level 2 Certification Exam Questions with Correct Solutions

3.0 PGA Level 2 Certification Exam Questions with Correct Solutions The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing a facility wide business plan that includes concrete goals with strategies for meeting them. - CORRECT ANSWER-True Proper business planning and operations alignment directs that sufficient resources be identified before strategies for achieving business objectives are developed - CORRECT ANSWER-False (Figure 4 p. 7 FM Manual) Stakeholders, owners, and boards are positioned at the bottom of a traditional organizational chart - CORRECT ANSWER-False Staff is considered a tangible facility resource - CORRECT ANSWER-False - Human Resource "Identifying staffing needs" is one of the staff-management roles in running a golf operation - CORRECT ANSWER-True Job descriptions should identify the skills necessary to accomplish the tasks associated with each position - CORRECT ANSWER-True (skills, experience, education) High-performance profiling is a tool that can be used to communicate a uniform set of facility wide expectations for all employees - CORRECT ANSWER-True Interviewing current employees is the first step in determining current training needs - CORRECT ANSWER-False (job descriptions - high performance profiles - checking current staff and seeing if they are trained properly) Self assessments are an appropriate means for a facility staff to align their personal goals with business goals - CORRECT ANSWER-True Self assessments are most useful during the hiring process - CORRECT ANSWERFalse - periodic assessments keep employees mindful of goals, responsibilities, and performance New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an example of external staff training - CORRECT ANSWER-False (on job training - internal) Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - CORRECT ANSWER-False - have to train how to use new tech Promotion is one of the 5 P's of marketing - CORRECT ANSWER-True Building a brand is a moment of truth opportunity - CORRECT ANSWER-True Tried and true practices adopted by other successful facilities should be the starting point for developing new promotional programs - CORRECT ANSWER-True Social media is a method that professionals can use to communicate with potential and existing customers - CORRECT ANSWER-True Cost-benefit analysis is a way to assess a promotional strategy - CORRECT ANSWERTrue Managing play best practices are the same across facility types - CORRECT ANSWERFalse It is illegal for courses that receive any public funds to require a dress code - CORRECT ANSWER-False As yield management programs evolve with internet tee time systems and point of sale systems, traditional phone based systems will become obsolete - CORRECT ANSWERFalse Ancillary service accommodations should be addressed in a facility's reservation policies - CORRECT ANSWER-True As a general rule, course assistants should encourage players to pay more attention to keeping ahead of the group behind them than keeping up with the group in front of them - CORRECT ANSWER-False - focus on group ahead Moments of truth begin from the first contact with the facility and finish when the final hole of their round is complete - CORRECT ANSWER-False - as soon as they leave? To be fully effective, teams must have the time-limited authority to place team goals ahead of facility goals when dealing with the assigned task before it. - CORRECT ANSWER-False An effective team decision-making process requires an authoritative team leader - CORRECT ANSWER-True Effective team managers will allow t