MIE 330 EXAM 1 2024 WITH 100%
CORRECT ANSWERS
Human Resource Management (HRM) - correct answer✔✔ The policies, practices, and systems that
influence employees
o Behavior
o Attitudes
o Performance
Employees and customers tend to be more satisfied when... - correct answer✔✔ o the companies tend
to...
♣ Be more innovative
♣ Have greater productivity
♣ Develop a more favorable reputation in the community
Human capital - correct answer✔✔ • an organization's employees described in terms of their:
o Training
o Experience
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... - correct answer✔✔ resources of the employer
HRM and Sustainable Competitive Advantage - correct answer✔✔ An organization can succeed if it has
sustainable competitive advantage
,HR give organizations advantages because... - correct answer✔✔ human resources are valuable, cannot
be imitated, have no good substitutes and with needed skills and knowledge are sometimes rare.
High-Performance Work System - correct answer✔✔ An organization in which technology,
organizational structure, people, and processes all work together to give an organization a competitive
advantage.
Administrative services and transactions - correct answer✔✔ Handling administrative tasks (for
example, hiring employees and answering questions about benefits) efficiently and with a commitment
to quality.
Business partner services - correct answer✔✔ Developing effective HR systems that help the
organization meet its goals for attracting, keeping, and developing people with the skills it needs. To be
effective, HR people must understand the business so it can understand what the business needs.
Strategic partner - correct answer✔✔ Contributing to the company's strategy through an understanding
of its existing and needed human resources and ways HR practices can give the company a competitive
advantage. For strategic ideas to be effective, HR must understand the business, its industry, and its
competitors.
Job Analysis - correct answer✔✔ Process of getting detailed information about jobs.
Job Design - correct answer✔✔ Process of defining the way work will be performed and the tasks that a
given job requires.
Recruitment - correct answer✔✔ The process through which the organization seeks applicants for
potential employment.
Selection - correct answer✔✔ The process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals.
Training Employees - correct answer✔✔ A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
, Development - correct answer✔✔ Acquisition of knowledge, skills, and behaviors that improve an
employee's ability to meet changes in job requirements and in customer demands
Performance Management - correct answer✔✔ The process of ensuring that employees' activities and
outputs match the organization's goals.
Planning Pay & Benefits - correct answer✔✔ o How much salary, wages bonuses, commissions, and
other performance-related pay to offer
o Which benefits to offer and how much of the cost will be shared by employees
Administering Pay & Benefits - correct answer✔✔ o Systems for keeping track of employees' earnings
and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Maintaining Positive Employee Relations - correct answer✔✔ o Preparing and distributing employee
handbooks and company publications
o Dealing with and responding to communications from employees' questions
o Negotiating union contracts and maintaining communication with union representatives
Establishing and Administering Personnel Policies - correct answer✔✔ o hiring
o discipline
o promotions
o benefits
CORRECT ANSWERS
Human Resource Management (HRM) - correct answer✔✔ The policies, practices, and systems that
influence employees
o Behavior
o Attitudes
o Performance
Employees and customers tend to be more satisfied when... - correct answer✔✔ o the companies tend
to...
♣ Be more innovative
♣ Have greater productivity
♣ Develop a more favorable reputation in the community
Human capital - correct answer✔✔ • an organization's employees described in terms of their:
o Training
o Experience
o Judgment
o Intelligence
o Relationships
o Insight
The concept of HRM implies that employees are... - correct answer✔✔ resources of the employer
HRM and Sustainable Competitive Advantage - correct answer✔✔ An organization can succeed if it has
sustainable competitive advantage
,HR give organizations advantages because... - correct answer✔✔ human resources are valuable, cannot
be imitated, have no good substitutes and with needed skills and knowledge are sometimes rare.
High-Performance Work System - correct answer✔✔ An organization in which technology,
organizational structure, people, and processes all work together to give an organization a competitive
advantage.
Administrative services and transactions - correct answer✔✔ Handling administrative tasks (for
example, hiring employees and answering questions about benefits) efficiently and with a commitment
to quality.
Business partner services - correct answer✔✔ Developing effective HR systems that help the
organization meet its goals for attracting, keeping, and developing people with the skills it needs. To be
effective, HR people must understand the business so it can understand what the business needs.
Strategic partner - correct answer✔✔ Contributing to the company's strategy through an understanding
of its existing and needed human resources and ways HR practices can give the company a competitive
advantage. For strategic ideas to be effective, HR must understand the business, its industry, and its
competitors.
Job Analysis - correct answer✔✔ Process of getting detailed information about jobs.
Job Design - correct answer✔✔ Process of defining the way work will be performed and the tasks that a
given job requires.
Recruitment - correct answer✔✔ The process through which the organization seeks applicants for
potential employment.
Selection - correct answer✔✔ The process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals.
Training Employees - correct answer✔✔ A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
, Development - correct answer✔✔ Acquisition of knowledge, skills, and behaviors that improve an
employee's ability to meet changes in job requirements and in customer demands
Performance Management - correct answer✔✔ The process of ensuring that employees' activities and
outputs match the organization's goals.
Planning Pay & Benefits - correct answer✔✔ o How much salary, wages bonuses, commissions, and
other performance-related pay to offer
o Which benefits to offer and how much of the cost will be shared by employees
Administering Pay & Benefits - correct answer✔✔ o Systems for keeping track of employees' earnings
and benefits are needed.
o Employees need information about their benefits plan.
o Extensive record keeping and reporting is needed.
Maintaining Positive Employee Relations - correct answer✔✔ o Preparing and distributing employee
handbooks and company publications
o Dealing with and responding to communications from employees' questions
o Negotiating union contracts and maintaining communication with union representatives
Establishing and Administering Personnel Policies - correct answer✔✔ o hiring
o discipline
o promotions
o benefits
