Unit 3: Delivering the CX | Questions and Correct Solutions Latest Update 2024

Unit 3: Delivering the CX | Questions and Correct Solutions Latest Update 2024 If you were a coach of a basketball team, your in-process measures might include: A. The shooting percentage at the end of the game B. The score at the end of the game C. The number of turnovers at halftime D. The experience of the players on your team - Answer - C The time to gain insight from an unhappy customer is: A. After they have had time to organize their thoughts B. At the time of the problem C. When they are no longer angry about their problem D. When they can clearly articulate their thoughts - Answer - B Which of the following is NOT a method of reducing wait time perception: A. Create a distraction such as the news playing on a mounted TV set B.Using a virtual queue C. Using a pager to allow the customer to do something else while waiting D. Telling the customer the average wait time - Answer - D T/F? Rules you what you cannot do, but they also tell you what you can do-with a bit of creativity - Answer - T APE stands for: A. Amiably, Piquantly, Eagerly B. Artfully, Perfectly, Extensively C. All-out, Pitch-in, Energi