1. Communication skills
a. are not as important as technical skills for career success.
b. are not necessary in today's competitive job market.
c. are ranked by recruiters at the top of qualities they most desire in job seekers.
d. cannot be learned; they are innate.
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top
of qualities they most desire in job seekers. Your ability to
communicate will make you marketable and continue to be your
ticket to success regardless of the current economic climate. The
good news is that effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
2. Which of the following statements is most accurate?
a. The need for well-written messages has declined in today's workforce.
b. Employers rank soft skills as less valuable than hard skills.
c. Social media are playing an increasingly prominent role in business.
d. Today's use of digital media requires less written communication.
ANSWER: c
,RATIONALE: Social media are playing an increasingly prominent role in business.
As a result, employers need employees who can write because
today's digital media requires more written communication than
ever.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 3
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.04.05 -
DISC.ESBC.GULO.16.04.05
United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Comprehension
3. Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and
use a wider range of communication channels, including letters,
memos, e-mails, wikis, texts, instant messages, and blogs.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 3-4
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
,NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Comprehension
4. Which of the following is not an example of a soft skill?
a. Communicating effectively
b. Tabulating statistical information
c. Solving problems
d. Making ethical decisions
ANSWER: b
RATIONALE: Soft skills are essential career attributes that include the ability to
communicate, work well with others, solve problems, make ethical
decisions, and appreciate diversity.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
5. On the job you are more likely to be taken seriously and to be promoted if you
a. look and sound professional.
b. frame your degree or certificate and hang it on your office or cubicle wall.
, c. appear to be busy even when you're not really doing anything.
d. attend office parties.
ANSWER: a
RATIONALE: If you look and sound professional while working, you are more
likely to be taken seriously and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
6. Major trends in today's dynamic world of work include increased emphasis on self-directed
work groups and virtual teams, heightened global competition, innovative communication
technologies, new work environments, and focus on
a. creating an entirely online presence.
b. promoting from within.
c. increasing levels of management.
d. business ethics.
ANSWER: d
RATIONALE: Because of recent publicized business scandals, companies are now
eager to regain public trust and to build ethical environments. Many
businesses have written ethical mission statements, installed hotlines,
and appointed compliance officers to ensure strict adherence to
standards and legislation.
POINTS: 1
a. are not as important as technical skills for career success.
b. are not necessary in today's competitive job market.
c. are ranked by recruiters at the top of qualities they most desire in job seekers.
d. cannot be learned; they are innate.
ANSWER: c
RATIONALE: Studies confirm that recruiters rank communication skills at the top
of qualities they most desire in job seekers. Your ability to
communicate will make you marketable and continue to be your
ticket to success regardless of the current economic climate. The
good news is that effective communication can be learned.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: pp. 2-3
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
2. Which of the following statements is most accurate?
a. The need for well-written messages has declined in today's workforce.
b. Employers rank soft skills as less valuable than hard skills.
c. Social media are playing an increasingly prominent role in business.
d. Today's use of digital media requires less written communication.
ANSWER: c
,RATIONALE: Social media are playing an increasingly prominent role in business.
As a result, employers need employees who can write because
today's digital media requires more written communication than
ever.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: p. 3
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.04.05 -
DISC.ESBC.GULO.16.04.05
United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Comprehension
3. Which of the following statements is most accurate?
a. Workers today communicate less than in previous years.
b. Technology has not affected how and why we communicate.
c. Businesses today generate a wide range of messages using a variety of media.
d. Writing is a skill set used only by managers and corporate executives.
ANSWER: c
RATIONALE: Because of technology, all workers will write more on the job and
use a wider range of communication channels, including letters,
memos, e-mails, wikis, texts, instant messages, and blogs.
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: pp. 3-4
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
,NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Comprehension
4. Which of the following is not an example of a soft skill?
a. Communicating effectively
b. Tabulating statistical information
c. Solving problems
d. Making ethical decisions
ANSWER: b
RATIONALE: Soft skills are essential career attributes that include the ability to
communicate, work well with others, solve problems, make ethical
decisions, and appreciate diversity.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
5. On the job you are more likely to be taken seriously and to be promoted if you
a. look and sound professional.
b. frame your degree or certificate and hang it on your office or cubicle wall.
, c. appear to be busy even when you're not really doing anything.
d. attend office parties.
ANSWER: a
RATIONALE: If you look and sound professional while working, you are more
likely to be taken seriously and to be promoted.
POINTS: 1
DIFFICULTY: Easy
REFERENCES: p. 5
LEARNING OBJECTIVES: ESBC.GULO.16.01.01 - 01.01
NATIONAL STANDARDS: United States - BUSPROG.ESBC.GULO.16.06.04 -
DISC.ESBC.GULO.16.06.04
TOPICS: Mastering the Tools for Success in the Twenty-First-Century
Workplace
KEYWORDS: Bloom's: Knowledge
6. Major trends in today's dynamic world of work include increased emphasis on self-directed
work groups and virtual teams, heightened global competition, innovative communication
technologies, new work environments, and focus on
a. creating an entirely online presence.
b. promoting from within.
c. increasing levels of management.
d. business ethics.
ANSWER: d
RATIONALE: Because of recent publicized business scandals, companies are now
eager to regain public trust and to build ethical environments. Many
businesses have written ethical mission statements, installed hotlines,
and appointed compliance officers to ensure strict adherence to
standards and legislation.
POINTS: 1
