TXRH SERVER TEST QUESTIONS AND ANSWERS GRADED A+

What is the texas roadhouse story? - Answer-Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items and dressings, ice cold beer, and legendary margaritas What is the first time guest program? - Answer-Identifying and WOWing a guest who has never eaten at a Roadhouse Items that create the proper TXRH uniform (7) - Answer-Black/brown belt Black Texas Roadhouse t shirt Maroon apron (no stains) Name tag Slip resistant black/brown No-fray dark blue jeans Hair (off face & neck) Define the term "86" - Answer-An item is no longer available Define the term "in the weeds" - Answer-Someone is behind in their job duties and needs help A person who takes food or drinks to a table is called a_____ - Answer-Runner What is service with heart? (4) - Answer-Ensuring a guests experience is legendary Making the guests day Doing more than is expected by the guest Service that is friendly and fun What are examples of "full hands in, full hands out"? - Answer-Bringing entrees, appetizers, and salads to the table Taking all dirty dishes and glasses back to the dish areaDefine the term "flagging" - Answer-Placing a bev nap in front of a guest to signify they have been greeted Who is responsible to clean table tents and underneath the tables throughout the night? - AnswerServers & SA's Who is responsible for cleaning and stocking the server alley? - Answer-Servers Why is pre-bussing important? - Answer-Helps with faster table turns It gives the guest more room to enjoy their dining experience It reduces SA trips to and from the kitchen What are the main categories of salesmanship? - Answer-Suggestive selling, upselling, and sharing Placing ideas or steering a guest toward product you think they will like is known as: - Answer-Suggestive selling What are examples of upselling? - Answer-Selling a higher priced or better quality item Ordering top shelf liquor for the drinks Adding a "smother" and/or "loaded" to the entree Why is the pivot point system used? - Answer-It helps the food runners, assists the kitchen and makes splitting checks easier What is the proper pivot point system for trays? - Answer-1 2 4 3 What is the proper pivot point system for tables? - Answer-WALL 2 31 4 What are the most important actions when taking an order? - Answer-Writing down the order Repeating back to the guest What are acceptable forms of ID? - Answer-Military State issued ID Passport Drivers License