ITSM - Change & Release Management
Are Standard Changes automatically added to CAB agendas? - ANS-NO
Auto Calculate Risk - ANS-glide.ui.risk_calculate_rule property may be set to calculate
risk on insert and update of changes.
Auto-created Change Tasks - ANS-Implement
Post-Implementation Testing
Avenues for initiating Change - ANS-- Manual
- Indicent
- Problem
- Configuration Mgt
- Service Catalog (for Standard changes)
Blackout and Maintenance schedule application - ANS-CIs, CI Classes, Dynamic CI
Groups
CAB Definition - ANS-- Meeting cadence/schedule
- Membership (manager, board, delegates)
- Time per agenda item
- Filter conditions for applicable types of changes
- Auto schedule (related link)
- Auto refresh agenda (related link for meeting)
CAB Workbench - meeting facilitation - ANS-Timer showing total elapsed time
Agenda and summary view of current agenda item
Meeting Notes
Attendees
Conference information
Form with full change details
CAB Workbench Application - ANS-- Schedule series of CAB meetings
- Manage invitations & track attendance
- Define CAB meeting agendas
- View Change Calendar
- Approve/reject changes
- Approve/reject Standard change proposals
, - Review and take meeting notes
Calculate Risk configuration - ANS-Based on Risk Conditions defined in Change >
Administration > Risk Conditions.
e.g. changes w/in next three days can be auto-set to High Risk with an informational
message of "inadequate lead time". Set conditions, priority order, and informational
message
Chang Plug-ins - ANS-CAB Workbench
Change Risk - Risk Calculator, Change Success Score, Risk assessment
Change Scheduling
Standard Change Catalog
Change Approval Definitions - ANS-Configured for Users or Groups - defines who
needs to approve change and conditions for approval - e.g. could set to "group
approval" where group comes from Change Record or from CAB Approval record
- Can be set to first approver, all approvers, or a percentage of approvers via "Wait for"
field
- Approval Action drives type of user approval - i.e. individual user, group
One reject is complete reject
Change/Change Policy/Approval Definitions
Change Approval Policies - ANS-Defines required approvals (defined in approval
definitions/Decisions) based on conditions associated with change
Policy Inputs: Variables from Change Record are available for setting conditions. Can
also create custom variables - but not quite sure how to set their values. May be
through scripting.
Change Date population - ANS-Actual start = populated automatically when change
state is updated to Implement
End date = populated when change state is updated to Review
Are Standard Changes automatically added to CAB agendas? - ANS-NO
Auto Calculate Risk - ANS-glide.ui.risk_calculate_rule property may be set to calculate
risk on insert and update of changes.
Auto-created Change Tasks - ANS-Implement
Post-Implementation Testing
Avenues for initiating Change - ANS-- Manual
- Indicent
- Problem
- Configuration Mgt
- Service Catalog (for Standard changes)
Blackout and Maintenance schedule application - ANS-CIs, CI Classes, Dynamic CI
Groups
CAB Definition - ANS-- Meeting cadence/schedule
- Membership (manager, board, delegates)
- Time per agenda item
- Filter conditions for applicable types of changes
- Auto schedule (related link)
- Auto refresh agenda (related link for meeting)
CAB Workbench - meeting facilitation - ANS-Timer showing total elapsed time
Agenda and summary view of current agenda item
Meeting Notes
Attendees
Conference information
Form with full change details
CAB Workbench Application - ANS-- Schedule series of CAB meetings
- Manage invitations & track attendance
- Define CAB meeting agendas
- View Change Calendar
- Approve/reject changes
- Approve/reject Standard change proposals
, - Review and take meeting notes
Calculate Risk configuration - ANS-Based on Risk Conditions defined in Change >
Administration > Risk Conditions.
e.g. changes w/in next three days can be auto-set to High Risk with an informational
message of "inadequate lead time". Set conditions, priority order, and informational
message
Chang Plug-ins - ANS-CAB Workbench
Change Risk - Risk Calculator, Change Success Score, Risk assessment
Change Scheduling
Standard Change Catalog
Change Approval Definitions - ANS-Configured for Users or Groups - defines who
needs to approve change and conditions for approval - e.g. could set to "group
approval" where group comes from Change Record or from CAB Approval record
- Can be set to first approver, all approvers, or a percentage of approvers via "Wait for"
field
- Approval Action drives type of user approval - i.e. individual user, group
One reject is complete reject
Change/Change Policy/Approval Definitions
Change Approval Policies - ANS-Defines required approvals (defined in approval
definitions/Decisions) based on conditions associated with change
Policy Inputs: Variables from Change Record are available for setting conditions. Can
also create custom variables - but not quite sure how to set their values. May be
through scripting.
Change Date population - ANS-Actual start = populated automatically when change
state is updated to Implement
End date = populated when change state is updated to Review
