cx coordinator exam stellantis
improving service quality is a team effort primarily between two parties correct
answersservice and parts personnel
dealerships produce ________ when conducting repeat repairs due to missed fixed first
correct answersfewer hours, more unhappy customers and fewer profits
which is not a primary cause for not meeting fixed first visit correct answerscustomer
did not accurately describe the problem
how frequently should you refer to your service quality action plan while monitoring your
progress correct answersdaily
which is not a criteria j.d. power uses to measure service quality? correct answerscost
of service compared with competitors
which stellantis resource allows technicians to communicate with one another on
technical issues correct answerstech forum
which area presents the biggest opportunity for improvement to fix first visit? correct
answersroutine maintenance
which of the following actions acknowledges the customer and helps make a positive
first impression? correct answersgreet the customer within two minutes of their arrival
which resource would you use to help complete the area of concern portion of the
service quality auction plan correct answersservice quality process assment
which stellantis recourse is available to help identify service process improvements to
increase dealers overall ffv scores? correct answerswitech guided diagnostics
which step provides technicians the info they need to complete your customers vehicle
correct answersthoroughly documenting the customers concern
improving service quality is a team effort primarily between two parties correct
answersservice and parts personnel
dealerships produce ________ when conducting repeat repairs due to missed fixed first
correct answersfewer hours, more unhappy customers and fewer profits
which is not a primary cause for not meeting fixed first visit correct answerscustomer
did not accurately describe the problem
how frequently should you refer to your service quality action plan while monitoring your
progress correct answersdaily
which is not a criteria j.d. power uses to measure service quality? correct answerscost
of service compared with competitors
which stellantis resource allows technicians to communicate with one another on
technical issues correct answerstech forum
which area presents the biggest opportunity for improvement to fix first visit? correct
answersroutine maintenance
which of the following actions acknowledges the customer and helps make a positive
first impression? correct answersgreet the customer within two minutes of their arrival
which resource would you use to help complete the area of concern portion of the
service quality auction plan correct answersservice quality process assment
which stellantis recourse is available to help identify service process improvements to
increase dealers overall ffv scores? correct answerswitech guided diagnostics
which step provides technicians the info they need to complete your customers vehicle
correct answersthoroughly documenting the customers concern
