CXEXAM CX DASHBOARD TUTORIAL EXAM WITH 100% CORRECT ANSWERS 2024

ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? correct answers30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? correct answersFOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? correct answersFILTERS HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? correct answers90 DAYS INTENTIONALLY PROVIDING INACCURATE CONTACT INFORMATION IN NVDR/COIN TO PREVENT AN UNHAPPY CUSTOMER FROM RECEIVING A SURVEY IS ____________ INTERFERENCE correct answersDIRECT AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER WITHIN _________ correct answers24 HOURS WHICH REPORT PROVIDES MORE INFORMATION ABOUT THE STATUS OF YOUR DEALERSHIP'S SURVEYS AND IS A HIGH-LEVEL SNAPSHOT OF SAMPLE AND INVITATION DATA? correct answersNOT-CUSTOMER RESPONSE REPORT ON THE CASE MANAGEMENT FORM, CLICK THE ____________ TAB TO SEE THE FULL DETAILS OF THE CUSTOMER SURVEY THAT TRIGGERED THE CASE correct answersRESPONSE ONCE A CUSTOMER SUBMITS THE SURVEY, THE RESULTS POST TO THE CX DASHBOARD WITHIN, _____________ correct answers1 TO 2 HOURS IF THE AVAILABLE RESOURCES AND BONUS MATERIALS DO NOT PROVIDE THE ANSWER YOU SEEK, YOU SHOULD ___________________ correct answersCONTACT THE INMOMENT DEALER HELP DESK UNINTENTIONALLY FORGETTING TO VERIFY AND UPDATE A CUSTOMER'S CONTACT INFORMATION DURING A SALES OR SERVICE VISIT COULD POSSIBLY BE CONSIDERED ______________ SURVEY INTERFERENCE correct answersSEVERE