ZENDESK || With errorless answers.

4x correct answers Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% correct answers Support makes up ____ of Zendesk's revenue. 75% correct answers ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -complex or outdated existing systems -unproductive agents correct answers What are the 3 reasons why most companies are unable to provide great customer support? -reduce customer effort correct answers 1 thing Zendesk does to address how customers can provide better support (1/3) -reduce agent effort correct answers 1 thing Zendesk does to address how customers can provide better support (2/3) -innovate and scale to stay ahead correct answers 1 thing Zendesk does to address how customers can provide better support (3/3) -Answer Bot -Embeddables -Ticket Forms correct answers 3 Product(s)/features that help reduce customer effort -Macros -Knowledge Capture -Pathfinder correct answers 3 Products/Features that help reduce agent effort 95% correct answers Our average CSAT is ____. Essential, Team, Pro, Enterprise, Elite correct answers Name our 5 Support plans. Insights (daily), SLAs, Business Hours correct answers Features that you get with Professional but not Team SLA's - Service Level Agreements correct answers agreed upon measures of the average response and resolution times that your support team delivers to your customers. Providing support based on service-levels ensures that you're delivering measured and predictable service. Business Hours correct answers In the Professional and Enterprise versions of Zendesk Support, you can set a schedule with business hours for the days of the week and times of day that your Zendesk is available to respond to requests. Professional accounts can set a single schedule, while Enterprise accounts can set multiple schedules. You can use business hours in views, SLA policies, triggers, automations, and Liquid markup an Enterprise only feature (1/2) correct answers Hourly Insights