Zendesk Certification || Questions with complete solutions.

What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? correct answers Yes, it takes extra setting up with forwarding settings. Also can send from these as if it was from Zendesk email as well! Only _____ have access to the incoming tweets; ____ have access once they becoming twickets. correct answers admins; agents How many Facebook pages can you have on your account? correct answers Up to 15 The email addresses you use to receive support requests in Zendesk Support are referred to as correct answers Support addresses If an end-user sends an email to , what will the from line read? correct answers From (Support Team Name: Acme Help) <> With personalized replies, what will the end-user see in the from line when sending an email to ? correct answers From Agent Name: Bob (Support Team: Acme Help) <> Where do you go to add a new Zendesk address? correct answers Admin>Channels>Emails>Add Address>Create new Zendesk Address True/False: When you delete a support address, outgoing email notifications will no longer be sent from that address. Any tickets using the deleted support address will be given to the default address. correct answers True Which support addresses cannot be deleted? correct answers Original, Gmail connector, and default (but you can change the default address to delete a particular address) When is the default support address the sending address? correct answers Notifications when a ticket is created manually, when a ticket is sent directly to your default support address, or when a ticket is created through a channel other than email. True/False: You can edit the email address of an existing support address, but not the address name. correct answers False; you cannot edit the email address, just the name.