OM 3080: HW5 QUESTIONS AND ANSWERS ALREADY PASSED

OM 3080: HW5 QUESTIONS AND ANSWERS ALREADY PASSED When Alaska Airlines fails to meet the 20-minute time for baggage arrival at the carousel, how do they compensate customers? $25 or 2,500 free miles At Alaska Airlines, they say "If is not measured, it is not managed." What percent of flights are expected to meet the 20 minute "time to carousel"? 90 Which of the following is a characteristic of the maturity phase of the product life cycle? Competitors are well established. Listing products in descending order of their individual dollar contribution to the firm is called product-by-value analysis. What is the objective of the product decision? To develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage. A house of quality would depict the strength of the relationship between which of the following two items? The customer's desire for a durable wallet and the company's choice of material for the wallet. Simultaneous performance of the various stages of product development is known as concurrent engineering Which of the following statements is NOT true about the quality function deployment (QFD)? QFD is used to determine why the customer requires specific product attributes When ordering a new zagflatz, customers must choose the style of three major components, each of which has about ten variations. This is an example of modular design Low-volume, high-variety production is best suited for which of the following process strategies? process focus High-volume, low-variety production is best suited for which of the following process strategies? product focus A large quantity and large variety of products are produced in mass customization "Click, buy, and make" means shoppers can buy a dress online, which is then made upon demand Why isn't technology more widely used? Most customers still shop in stores for their clothes. The advantage(s) of mass customization to sellers