, Test Bank
to accompany
Lannon/Gurak
TECHNICAL COMMUNICATION
Fourteenth Edition
Lee Scholder
Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town
Dubai London Madrid Milan Munich Paris Montréal Toronto Delhi Mexico City
São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
,Test Bank to accompany Lannon/Gurak, Technical Communication, Fourteenth Edition
Copyright © 2017, 2014, 2011 Pearson Education, Inc.
All rights reserved. Printed in the United States of America. Instructors may reproduce portions of this book for
classroom use only. All other reproductions are strictly prohibited without prior permission of the publisher, except
in the case of brief quotations embodied in critical articles and reviews.
ISBN 10: 0-13-411854-5
www.pearsonhighered.com ISBN 13: 978-0-13-411854-3
, CONTENTS
PART 1 COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication 1
Chapter 2 Meeting the Needs of Specific Audiences 4
Chapter 3 Persuading Your Audience 7
Chapter 4 Weighing the Ethical Issues 10
Chapter 5 Teamwork and Global Considerations 13
Chapter 6 An Overview of the Technical Writing Process 16
PART 2 THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process 19
Chapter 8 Evaluating and Interpreting Information 23
Chapter 9 Summarizing Research Findings and Other Information 26
PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN
Chapter 10 Organizing for Readers 29
Chapter 11 Editing for a Professional Style and Tone 32
Chapter 12 Designing Visual Information 35
Chapter 13 Designing Pages and Documents 38
PART 4 SPECIFIC DOCUMENTS AND APPLICATIONS
Chapter 14 Email and Text Messages 41
Chapter 15 Workplace Memos and Letters 44
Chapter 16 Résumés and Other Job-Search Materials 48
Chapter 17 Technical Definitions 51
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials 54
Chapter 19 Instructions and Procedures 57
Chapter 20 Informal Reports 61
Chapter 21 Formal Analytical Reports 65
Chapter 22 Proposals 69
Chapter 23 Oral Presentations and Video Conferencing 72
Chapter 24 Blogs, Wikis, and Web Pages 75
Chapter 25 Social Media 78
iii
Copyright © 2017, 2014, 2011 Pearson Education, Inc.
to accompany
Lannon/Gurak
TECHNICAL COMMUNICATION
Fourteenth Edition
Lee Scholder
Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town
Dubai London Madrid Milan Munich Paris Montréal Toronto Delhi Mexico City
São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
,Test Bank to accompany Lannon/Gurak, Technical Communication, Fourteenth Edition
Copyright © 2017, 2014, 2011 Pearson Education, Inc.
All rights reserved. Printed in the United States of America. Instructors may reproduce portions of this book for
classroom use only. All other reproductions are strictly prohibited without prior permission of the publisher, except
in the case of brief quotations embodied in critical articles and reviews.
ISBN 10: 0-13-411854-5
www.pearsonhighered.com ISBN 13: 978-0-13-411854-3
, CONTENTS
PART 1 COMMUNICATING IN THE WORKPLACE
Chapter 1 Introduction to Technical Communication 1
Chapter 2 Meeting the Needs of Specific Audiences 4
Chapter 3 Persuading Your Audience 7
Chapter 4 Weighing the Ethical Issues 10
Chapter 5 Teamwork and Global Considerations 13
Chapter 6 An Overview of the Technical Writing Process 16
PART 2 THE RESEARCH PROCESS
Chapter 7 Thinking Critically about the Research Process 19
Chapter 8 Evaluating and Interpreting Information 23
Chapter 9 Summarizing Research Findings and Other Information 26
PART 3 ORGANIZATION, STYLE, AND VISUAL DESIGN
Chapter 10 Organizing for Readers 29
Chapter 11 Editing for a Professional Style and Tone 32
Chapter 12 Designing Visual Information 35
Chapter 13 Designing Pages and Documents 38
PART 4 SPECIFIC DOCUMENTS AND APPLICATIONS
Chapter 14 Email and Text Messages 41
Chapter 15 Workplace Memos and Letters 44
Chapter 16 Résumés and Other Job-Search Materials 48
Chapter 17 Technical Definitions 51
Chapter 18 Technical Descriptions, Specifications, and Marketing Materials 54
Chapter 19 Instructions and Procedures 57
Chapter 20 Informal Reports 61
Chapter 21 Formal Analytical Reports 65
Chapter 22 Proposals 69
Chapter 23 Oral Presentations and Video Conferencing 72
Chapter 24 Blogs, Wikis, and Web Pages 75
Chapter 25 Social Media 78
iii
Copyright © 2017, 2014, 2011 Pearson Education, Inc.
