"According to realistic conflict theory, which of the following
actions will reduce conflict between two groups of employees?
A. Giving both groups of employees one goal that they have to work
together to accomplish
B. Asking both groups to develop lists about the best qualities of
their group
C. Putting the two groups together in a situation in which they have
to compete with one another
D. Limiting the amount of interaction the two groups have with each
other"
A. Giving both groups of employees one goal that they have to work
together to accomplish
"""It's great to know what our clients want, but we have to stay on
track here. What would happen if we didn't create new colors for
clients, but instead let them pick from what we already have? That
way we can still change our colors, but we don't have to do
everything our client base wants us to do.""
What type of error is associated with your colleague's statement?
A. Anchoring and adjustment
B. Irrational escalation of commitment
C. Availability of information
D. Framing"
A. Anchoring and Adjustment
"""Let's consider the information we've got here. Our business is
based on 60 different companies. What percentage of them would have
to go to another manufacturer before we took a large hit to our
bottom line profitability?""
What type of error is associated with your colleague's statement?
A. Negotiator overconfidence
B. Irrational escalation of commitment
C. Framing
D. Availability of information"
D. Availability of information
"""Our colors are simply the best. If a client wants a different
color, or a combination of colors, he or she will have to find
another factory with which to do business.""
,What type of error is associated with your colleague's statement?
A. Anchoring and adjustment
B. Negotiator overconfidence
C. Availability of information
D. Framing"
B. Negotiator overconfidence
"Suppose that Susan Tynan decides to try to have an integrative
negotiation with hotel management. Which of the following approaches
is most likely to be successful?
A. Upon learning that the hotel manager cannot meet Susan's dem:ands
for salaries, Susan decides to execute her best alternative to a
negotiated agreement (BATNA).
B. Upon discovering that the hotel manager has been putting in
overtime, Susan immediately asks that all employees be given the
opportunity to get overtime.
C. Upon learning that one employee has not been receiving promised
overtime, Susan walks away from negotiations entirely .
D. Upon discovering that the hotel manager cannot meet Susan's
demands for salaries, Susan says, ""That's okay. How do you feel
about creating a contract that guarantees good-performing employees a
job if the hotel is sold to another company?"""
D. Upon discovering that the hotel manager cannot meet Susan's
demands for salaries, Susan says, "That's okay. How do you feel about
creating a contract that guarantees good-performing employees a job
if the hotel is sold to another company?"
"Which of the following statements about geographically distributed
teams is true?
A. Geographically distributed teams provide faster feedback on team
members' work than collocated teams do.
B. Much of the communication in geographically distributed teams is
physical: facial expressions and body language are especially
important.
C. Geographically distributed teams use informal conversation more
than collocated teams .
D. If team members come from different cultures, they can have
difficulty communicating, and the team may be less effective."
D. If team members come from different cultures, they can have
difficulty communicating, and the team may be less effective.
"Which of the following statements about a team's composition is true?
A. Team members should expect to balance conflict and consensus as
they make decisions.
B. The task of the team has little to do with who should be selected
to be on the team.
C. Each person on a team should have his or her own individual goal
, if the team is to function effectively.
D. New team members can be added with little additional work on the
part of existing team members."
A. Team members should expect to balance conflict and consensus as
they make decisions.
"Which of the following statements about horizontal teams is true?
A. Horizontal teams usually have members from only one functional
department.
B. Horizontal teams are always self-directed .
C. Horizontal teams allow managers to see a problem from many
different perspectives.
D. Horizontal teams typically have extremely vague member roles."
C. Horizontal teams allow managers to see a problem from many
different perspectives.
"Kate works for a large technology company that sponsors an
intramural soccer league. Kate has been on a soccer team with the
other software engineers for her product for several years, and they
are very good. Team members rarely miss practices and never miss
games, they know each other's strengths and weaknesses on the field,
and they play together so well that they have won the company
championship 2 years in a row. When the team was first formed,
however, the players did not seem very committed, team cohesion was
not very good, and the team took a very long time to decide on which
plays and strategies to use. After making a change midway through the
first season that led to increased cohesion, team performance
improved dramatically.
What stage of development is Kate's soccer team in currently?
A. Norming
B. Forming
C. Performing
D. Storming"
C. Performing
"Last summer, Jeff decided to join a bowling league with some
colleagues from work. They formed a team and bowled together several
times to get to know one another better. The week before the league
started, the team had to come up with a name. During a meeting to
discuss this, Jeff and his teammate Becky got into a heated debate
because Jeff wanted their name to be The Lucky Strikes, whereas Becky
wanted the team name to be The Pin City Pimps. While yelling at each
other, it became clear that Jeff thought he should be the team
manager because he had formed the team. Becky was just as adamant
that she should be team manager because she is the more experienced
bowler.
actions will reduce conflict between two groups of employees?
A. Giving both groups of employees one goal that they have to work
together to accomplish
B. Asking both groups to develop lists about the best qualities of
their group
C. Putting the two groups together in a situation in which they have
to compete with one another
D. Limiting the amount of interaction the two groups have with each
other"
A. Giving both groups of employees one goal that they have to work
together to accomplish
"""It's great to know what our clients want, but we have to stay on
track here. What would happen if we didn't create new colors for
clients, but instead let them pick from what we already have? That
way we can still change our colors, but we don't have to do
everything our client base wants us to do.""
What type of error is associated with your colleague's statement?
A. Anchoring and adjustment
B. Irrational escalation of commitment
C. Availability of information
D. Framing"
A. Anchoring and Adjustment
"""Let's consider the information we've got here. Our business is
based on 60 different companies. What percentage of them would have
to go to another manufacturer before we took a large hit to our
bottom line profitability?""
What type of error is associated with your colleague's statement?
A. Negotiator overconfidence
B. Irrational escalation of commitment
C. Framing
D. Availability of information"
D. Availability of information
"""Our colors are simply the best. If a client wants a different
color, or a combination of colors, he or she will have to find
another factory with which to do business.""
,What type of error is associated with your colleague's statement?
A. Anchoring and adjustment
B. Negotiator overconfidence
C. Availability of information
D. Framing"
B. Negotiator overconfidence
"Suppose that Susan Tynan decides to try to have an integrative
negotiation with hotel management. Which of the following approaches
is most likely to be successful?
A. Upon learning that the hotel manager cannot meet Susan's dem:ands
for salaries, Susan decides to execute her best alternative to a
negotiated agreement (BATNA).
B. Upon discovering that the hotel manager has been putting in
overtime, Susan immediately asks that all employees be given the
opportunity to get overtime.
C. Upon learning that one employee has not been receiving promised
overtime, Susan walks away from negotiations entirely .
D. Upon discovering that the hotel manager cannot meet Susan's
demands for salaries, Susan says, ""That's okay. How do you feel
about creating a contract that guarantees good-performing employees a
job if the hotel is sold to another company?"""
D. Upon discovering that the hotel manager cannot meet Susan's
demands for salaries, Susan says, "That's okay. How do you feel about
creating a contract that guarantees good-performing employees a job
if the hotel is sold to another company?"
"Which of the following statements about geographically distributed
teams is true?
A. Geographically distributed teams provide faster feedback on team
members' work than collocated teams do.
B. Much of the communication in geographically distributed teams is
physical: facial expressions and body language are especially
important.
C. Geographically distributed teams use informal conversation more
than collocated teams .
D. If team members come from different cultures, they can have
difficulty communicating, and the team may be less effective."
D. If team members come from different cultures, they can have
difficulty communicating, and the team may be less effective.
"Which of the following statements about a team's composition is true?
A. Team members should expect to balance conflict and consensus as
they make decisions.
B. The task of the team has little to do with who should be selected
to be on the team.
C. Each person on a team should have his or her own individual goal
, if the team is to function effectively.
D. New team members can be added with little additional work on the
part of existing team members."
A. Team members should expect to balance conflict and consensus as
they make decisions.
"Which of the following statements about horizontal teams is true?
A. Horizontal teams usually have members from only one functional
department.
B. Horizontal teams are always self-directed .
C. Horizontal teams allow managers to see a problem from many
different perspectives.
D. Horizontal teams typically have extremely vague member roles."
C. Horizontal teams allow managers to see a problem from many
different perspectives.
"Kate works for a large technology company that sponsors an
intramural soccer league. Kate has been on a soccer team with the
other software engineers for her product for several years, and they
are very good. Team members rarely miss practices and never miss
games, they know each other's strengths and weaknesses on the field,
and they play together so well that they have won the company
championship 2 years in a row. When the team was first formed,
however, the players did not seem very committed, team cohesion was
not very good, and the team took a very long time to decide on which
plays and strategies to use. After making a change midway through the
first season that led to increased cohesion, team performance
improved dramatically.
What stage of development is Kate's soccer team in currently?
A. Norming
B. Forming
C. Performing
D. Storming"
C. Performing
"Last summer, Jeff decided to join a bowling league with some
colleagues from work. They formed a team and bowled together several
times to get to know one another better. The week before the league
started, the team had to come up with a name. During a meeting to
discuss this, Jeff and his teammate Becky got into a heated debate
because Jeff wanted their name to be The Lucky Strikes, whereas Becky
wanted the team name to be The Pin City Pimps. While yelling at each
other, it became clear that Jeff thought he should be the team
manager because he had formed the team. Becky was just as adamant
that she should be team manager because she is the more experienced
bowler.
