Lean Six Sigma Green Belt Chapter 1 Correctly Answered Questions| UpToDate | Already Graded A+

What is the primary approach employed by Lean Six Sigma to reduce the number of defects? : Reduce process variability at the source through redesign or process controls. National Fiduciary Guaranty Bank has been losing market share in home mortgage lending over the last several years. Surveys indicate very low customer satisfaction ratings for the home mortgage process. The bank recently chartered a Lean Six Sigma team to address the performance problem. The team has examined several process factors, including loan pricing, credit requirements, loan closing cycle-time and employee training as they relate to customer satisfaction and new loan volume. Which of the following are potential key process inputs in the bank's home mortgage business? : Loan Pricing, Credit Requirements, Employee Training The sales department at Unicorn Retail is dealing with high volumes of customers due to their recent advertising drive and is looking to streamline their check-out process. Which of the following are only inputs to the check-out process? : Price of merchandise, Discount amount, Credit card information 2 | P a g e The expression Y=f(X) is often used to describe the relationship between process inputs and the process output. Which description of Y=f(X) is most accurate? : The process output (Y) is a function of the process inputs (X) Once high-level customer needs are identified, what is the next step in determining the CTQC's of a process? : Express the needs in more detail to identify specific drivers What is the primary purpose of Lean Six Sigma? : Improve profitability and/or other key performance metrics. Please fill in the blank: The Lean Six Sigma improvement process begins with a close understanding of ______. : Customer Needs What is the strongest guiding force of Lean Six Sigma decision-making? : Data and statistical analysis. When Six Sigma and Lean Methods are used together, they complement each other. As a general rule, what are the primary areas of focus for both Six Sigma and Lean? : Six Sigma - Improve Quality; Lean - Reduce Process Cycle-time. 3 | P a g e A team is working to reduce the inventory of locally-stored supplies by developing a new replenishment system to supply them as needed. Which lean principle best supports this activity? : Respond to Pull The cost of internal product/process testing can be categorized as - : Appraisal cost ALL of the following contribute to the cost of poor quality. Which selection does not fit into the categories of Internal Failure, External Failure, or Appraisal? : Cost of planning, training, and process control At what step in the DMAIC process are efforts made to identify the root cause of process variability? : Analyze What is the primary purpose for creating a Process Map early in a process improvement project? : To identify the process steps and their sequenc