WGU C715 Organization Behavior with 100% correct answers already graded A+

Ability An individual's capacity to perform the various tasks in a job., Accommodating The willingness of one party in a conflict to place the opponent's interests above his or her own. action research A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicate. Affect A broad range of feelings that people experience. affect intensity Individual differences in the strength with which individuals experience their emotions. affective component The emotional or feeling segment of an attitude. affective events theory (AET) A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors. Agreeableness A personality dimension that describes ¬someone who is good natured, cooperative, and trusting. Allostasis Working to change behavior and attitudes to find stability. anchoring bias A tendency to fixate on initial information, from which one then fails to adequately adjust for subsequent information. Anthropology The study of societies to learn about human ¬beings and their activities. appreciative inquiry (AI) An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance. Arbitrator A third party to a negotiation who has the authority to dictate an agreement. assessment centers A set of performance-simulation tests ¬designed to evaluate a candidate's managerial potential. Attitudes Evaluations employees make about objects, people, or events. attribution theory An attempt to determine whether an ¬individual's behavior is internally or externally caused. attribution theory of leadership A leadership theory that says that leadership is merely an attribution that people make about other individuals. authentic leaders Leaders who know who they are, know what they believe in and value, and act on those values and beliefs openly and candidly. Their followers would consider them to be ethical people. Authority The rights inherent in a managerial position to give orders and to expect the orders to be obeyed. automatic processing A relatively superficial consideration of evidence and information making use of heuristics. Autonomy The degree to which a job provides substantial freedom and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it out. availability bias The tendency for people to base their ¬judgments on information that is readily available to them. Avoiding The desire to withdraw from or suppress a conflict. BATNA The best alternative to a negotiated agreement; the least the individual should accept. behavioral component An intention to behave in a certain way toward someone or something. behavioral ethics Analyzing how people actually behave when confronted with ethical dilemmas. behavioral theories of leadership Theories proposing that specific behaviors differentiate leaders from nonleaders. behaviorally anchored rating scales (BARS) Scales that ¬combine major elements from the critical incident and graphic rating scale approaches. The appraiser rates the employees based on items along a continuum, but the points are examples of actual behavior on the given job rather than general descriptions or traits. Behaviorism A theory that argues that behavior follows stimuli in a relatively unthinking manner. Big Five Model A personality assessment model that taps five basic dimensions. biographical characteristics Personal characteristics—such as age, gender, race, and length of tenure—that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity. Bonus A pay plan that rewards employees for recent performance rather than historical performance. boundary spanning When individuals form relationships ¬outside their formally-assigned groups. bounded rationality A process of making decisions by ¬construc