3CX Academy, Intermediate Certification Exam Questions and Answers (2024 / 2025) (Verified Answers)

1. User A from group A has "Show presence to group members" and "Can See group members" checked, User B from group B has the same. Can they see each others presences? ANS No 2. Certificates in PFX format are single files containing the certificate and the private key. ANS True 3. Is there a way to add a company phonebook contact from the 3CX client ANS Yes 4. You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If extension A does not answer the call after the configured "Ring Time" the call will be forwarded to the "Destination if no answer" ANS False 5. The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it receives. ANS True In general, calls from a Queue to an IP phone will never leave a missed call notification. ANS True