Interview & Interrogations MPTC Practice Test Questions and Answers

Rapport Harmonious relationship in which the people or groups concerned understand each other feelings or ideas and communicate well. Mutual understanding or a relationship built on mutual trust or emotional affinity. When does rapport building initially start/begin? At the time of the initial contact Define Respect? Act of showing consideration for another persons need or feelings. Empathy Demonstrate understanding for other peoples feelings and emotions. Courtesy Being polite and kind to people Decorum Showing good manners Clarity Means to explain "Why" actions are taken What's the primary reasons child molestation suspects confessed during interviews. Officers showed respect Best Practices for showing respect Show empathy, be courteous and polite, explain the process, don't use sarcasm in anyway. Neutrality Is being fair, impartial and not helping either side in a conflict or disagreement. Questioning To gather complete and accurate information, officers must ask questions. Closed ended questions Short, concise answers which limits the amount of info obtained. Open ended questions Call for a narrative response which can produce more accurate info because they allow interviewers to take control of the convo and communicate freely. Active listening Combo of body language, questioning and summarizing to show interest. Professionalism Is the skill, good judgement and polite behavior expected from a person who is trained to do a job well.