Chapter 2 PC EXAM with perfect answers 2024

A printer is behaving erratically, and you suspect a faulty parallel port. Which tool can you use to test the parallel port? correct answersLoopback plug You are an IT technician for your company. One of your employees has a computer that continually reboots when it is powered on. He has asked you to fix it. You suspect that the power supply may be failing. Which of the following is the BEST way to determine whether the power supply is causing the reboots? correct answersUse a multimeter to test the power supply. A user calls her organization's help desk to request help connecting to a network server. The Help Desk technician visits her desk to resolve the issue. Once there, the technician uses the user's telephone to call his girlfriend. Even though the technician solves the problem, the call lasts the entire time the technician is at the user's desk. Which of the following mistakes did the technician make? correct answersThe technician should not have used the user's telephone for a personal call. As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I'm doing." Which of the following professionalism principles is the technician failing to follow? correct answersAvoid dismissing customer problems. You have just installed a new USB card reader in your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST? correct answersCheck the manufacturer's website for information about the error. To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select TWO.) correct answersMetal area on the computer case, Anti-static mat You work for a company that provides payroll automation software to its clients. You are creating a program that will automate payroll tasks for small businesses with few employees. You are on track to meet your deadline for the project, and you anticipate having a lot of money leftover in the project budget. Mid-project, you receive a call from the human resources manager at MakeStuff, a company that will use the small-business payroll software. The manager informs you that MakeStuff has decided to offer its employees a 401k investment option and asks whether the small-business payroll program can automatically manage 401k investments.