Chicago Limo Chauffeur Training Quiz
Reviewed with the Correct Questions and
Answers Updated and Graded A+ 100%
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - CORRECT ANSWER-c. Need to complain
What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - CORRECT ANSWER-a. Tone, pitch, speed
Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice may be too loud
d. Both a and b - CORRECT ANSWER-c. If people move away from you while you are
speaking, your voice may be too loud
When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the
customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - CORRECT ANSWER-c. To show
empathy because the customer is unhappy
When someone believes that all people from Canada are hockey players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - CORRECT ANSWER-c. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - CORRECT ANSWER-c. listen, apologize, solve, thank
If a person talks about his culture as being the smartest in the world, they are?
a. Ethnocentric
, b. Prejudiced
c. Stupid
d. None of the above - CORRECT ANSWER-a. ethnocentric
Which of these is an example of a diversity group/class?
a. Religion
b. Age
c. Gender
d. All of the above - CORRECT ANSWER-d. all of the above
If you are renewing your restricted chauffeur license and you have two violations involving
traffic or citations within the last 12 months on your MVR, what happens?
a. You cannot renew your restricted chauffeur license
b. Your restricted chauffeur license is suspended for 6 months
c. You will be required to take a safe/defensive driving course, with a minimum of four (4) hours
classroom study
d. You can take an online safe/defensive driving course - CORRECT ANSWER-c. You will be
required to take a safe/defensive driving course, with a minimum of four (4) hours classroom
study.
What is the timeframe for renewing your restricted chauffeur license?
a. 45 days before it expires
b. 6 months before it expires
c. 60 days before it expires
d. None of the above - CORRECT ANSWER-c. 60 days before it expires.
If you fail to renew your license within 12 months of the expiration date, what happens?
a. You can call BACP about an exception so you can renew it
b. You can never obtain a restricted chauffeurs license again
c. You must follow the steps for a new applicant, which includes taking the course, exam, and
applying for a new license
d. None of these - CORRECT ANSWER-c. You must follow the steps for a new applicant,
which includes taking the course, exam, and applying for a new license.
If you lose your chauffeur license, what steps must you take to replace it?
a. None- just make sure you carry your Illinois drivers license with you
b. You must notify BACP by phone
c. You must notify BACP immediately and file a police report with the Chicago Police
d. Call the Chicago police only, they will take care of it - CORRECT ANSWER-c. You must
notify BACP immediately and file a police report
What action must you take if you change your address?
a. Notify BACP within 5 days
b. Notify BACP with 14 days, and complete a form
c. Notify BACP by phone within 21 days, no form needed
Reviewed with the Correct Questions and
Answers Updated and Graded A+ 100%
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - CORRECT ANSWER-c. Need to complain
What are the three parts of verbal communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - CORRECT ANSWER-a. Tone, pitch, speed
Which of the following statements regarding verbal communications is true?
a. Speak as fast as possible, the customer will appreciate it
b. Speaking in a low voice will make the customer listen better?
c. If people move away from you while you are speaking, your voice may be too loud
d. Both a and b - CORRECT ANSWER-c. If people move away from you while you are
speaking, your voice may be too loud
When using the L.A.S.T. approach to resolve a conflict, what is the purpose of apologizing to the
customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy - CORRECT ANSWER-c. To show
empathy because the customer is unhappy
When someone believes that all people from Canada are hockey players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping - CORRECT ANSWER-c. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - CORRECT ANSWER-c. listen, apologize, solve, thank
If a person talks about his culture as being the smartest in the world, they are?
a. Ethnocentric
, b. Prejudiced
c. Stupid
d. None of the above - CORRECT ANSWER-a. ethnocentric
Which of these is an example of a diversity group/class?
a. Religion
b. Age
c. Gender
d. All of the above - CORRECT ANSWER-d. all of the above
If you are renewing your restricted chauffeur license and you have two violations involving
traffic or citations within the last 12 months on your MVR, what happens?
a. You cannot renew your restricted chauffeur license
b. Your restricted chauffeur license is suspended for 6 months
c. You will be required to take a safe/defensive driving course, with a minimum of four (4) hours
classroom study
d. You can take an online safe/defensive driving course - CORRECT ANSWER-c. You will be
required to take a safe/defensive driving course, with a minimum of four (4) hours classroom
study.
What is the timeframe for renewing your restricted chauffeur license?
a. 45 days before it expires
b. 6 months before it expires
c. 60 days before it expires
d. None of the above - CORRECT ANSWER-c. 60 days before it expires.
If you fail to renew your license within 12 months of the expiration date, what happens?
a. You can call BACP about an exception so you can renew it
b. You can never obtain a restricted chauffeurs license again
c. You must follow the steps for a new applicant, which includes taking the course, exam, and
applying for a new license
d. None of these - CORRECT ANSWER-c. You must follow the steps for a new applicant,
which includes taking the course, exam, and applying for a new license.
If you lose your chauffeur license, what steps must you take to replace it?
a. None- just make sure you carry your Illinois drivers license with you
b. You must notify BACP by phone
c. You must notify BACP immediately and file a police report with the Chicago Police
d. Call the Chicago police only, they will take care of it - CORRECT ANSWER-c. You must
notify BACP immediately and file a police report
What action must you take if you change your address?
a. Notify BACP within 5 days
b. Notify BACP with 14 days, and complete a form
c. Notify BACP by phone within 21 days, no form needed
