Technical Communication EXAM
To be effective, a code of conduct must stipulate penalties.
True
Which statement best explains how the concept of company branding is related to technical
communication?
Branding is concerned with the image that a company presents to the world, and that image includes
its documents
In one state, West County and East County share a border. The state capital is in East County. Many
residents of West County (almost half of all adults in the county) commute to East County for work.
East County has high levels of air pollution, and residents there must get their car exhaust systems
tested every two years. Although West County has less air pollution than East, the pollution levels in
West are rising. The state Department of Environmental Regulation orders that residents of West
County must now get their car exhaust systems tested every two years as well. What moral standard
best explains this decision by the Department of Environmental Regulation?
Utility
You work for a pharmaceuticals company. During your lunch breaks, you have become acquainted
with one of the graphic artists at your company. He has just finished designing a logo for a new
product, and the logo is now on your company's website. He mentions that he created the new design
by downloading a logo that he found on an automaker's website and changing it a little. Which of the
following statements is true?
Your company has probably violated the automaker's trademark.
You should choose the method of delivering your document after the document is complete.
False
In which of these stages is the outline view of a document most likely to be helpful?
The revising stage
Which of these guidelines is NOT likely to help your team work effectively and efficiently?
Let team members assign themselves tasks.
Proofreading should preceded the editing process.
False
Which of these guidelines will help you listen effectively?
Ask questions to clarify what the speaker said.
Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the
following list might seem contradictory?
Comprehensiveness and conciseness
According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.
False
, Chapter 1 states that technical communicators use design to increase readability and make their
documents more effective. Which of the following is an example of a design feature?
Typography
You may find that your network of associates, both inside and outside your organization, can help you
through sticking points in many of the phases of a writing project.
True
According to Chapter 1, most technical communication has six characteristics. One is that technical
communication helps readers solve problems. Which of the following is another characteristic of
technical communication?
Technical communication reflects and organization's goals and culture.
A team of writers is just beginning a new documentation project. The client for the team's last project
complained that the completed document kept switching from active to passive voice and that the
design of the headings was not visually consistent. Which of the following is the team's best approach
to avoiding such problems on the current project?
Create a style sheet.
Which of these is a quality shown by a successful workplace communicator?
Displaying emotional intelligence
Which of these activities is NOT essential as you prepare to communicate technical information?
Writing
The engineering firm you work for is submitting a proposal to create an amphitheater at a state park.
Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You
decide to put section divider tabs and an index into each proposal binder. Which measure of
excellence in technical communication does this decision reflect?
Accessibility
Social media posts, such as tweets, can be examples of technical documents.
True
When exporting goods, U.S. companies can face ethical challenges that they do not face when selling
goods in the United States.
True
Your company, Acme Co., is sponsoring a three-hour field day for children at a local park, featuring
games, sports, and snacks. Parents must sign up their children online. Your company wants to take
pictures of children at the event, but it needs parents' permission. Which option below best describes
an ethical way to get parent's permission?
Place a checkbox on the online form that reads, "I agree to allow Acme Co. to take pictures of my
child or children to record and promote field-day activities." Design the form so that this checkbox is
not checked when the parent gets to that page.
To be effective, a code of conduct must stipulate penalties.
True
Which statement best explains how the concept of company branding is related to technical
communication?
Branding is concerned with the image that a company presents to the world, and that image includes
its documents
In one state, West County and East County share a border. The state capital is in East County. Many
residents of West County (almost half of all adults in the county) commute to East County for work.
East County has high levels of air pollution, and residents there must get their car exhaust systems
tested every two years. Although West County has less air pollution than East, the pollution levels in
West are rising. The state Department of Environmental Regulation orders that residents of West
County must now get their car exhaust systems tested every two years as well. What moral standard
best explains this decision by the Department of Environmental Regulation?
Utility
You work for a pharmaceuticals company. During your lunch breaks, you have become acquainted
with one of the graphic artists at your company. He has just finished designing a logo for a new
product, and the logo is now on your company's website. He mentions that he created the new design
by downloading a logo that he found on an automaker's website and changing it a little. Which of the
following statements is true?
Your company has probably violated the automaker's trademark.
You should choose the method of delivering your document after the document is complete.
False
In which of these stages is the outline view of a document most likely to be helpful?
The revising stage
Which of these guidelines is NOT likely to help your team work effectively and efficiently?
Let team members assign themselves tasks.
Proofreading should preceded the editing process.
False
Which of these guidelines will help you listen effectively?
Ask questions to clarify what the speaker said.
Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the
following list might seem contradictory?
Comprehensiveness and conciseness
According to Chapter 4, one advantage of collaboration is that it can yield a more coherent document.
False
, Chapter 1 states that technical communicators use design to increase readability and make their
documents more effective. Which of the following is an example of a design feature?
Typography
You may find that your network of associates, both inside and outside your organization, can help you
through sticking points in many of the phases of a writing project.
True
According to Chapter 1, most technical communication has six characteristics. One is that technical
communication helps readers solve problems. Which of the following is another characteristic of
technical communication?
Technical communication reflects and organization's goals and culture.
A team of writers is just beginning a new documentation project. The client for the team's last project
complained that the completed document kept switching from active to passive voice and that the
design of the headings was not visually consistent. Which of the following is the team's best approach
to avoiding such problems on the current project?
Create a style sheet.
Which of these is a quality shown by a successful workplace communicator?
Displaying emotional intelligence
Which of these activities is NOT essential as you prepare to communicate technical information?
Writing
The engineering firm you work for is submitting a proposal to create an amphitheater at a state park.
Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You
decide to put section divider tabs and an index into each proposal binder. Which measure of
excellence in technical communication does this decision reflect?
Accessibility
Social media posts, such as tweets, can be examples of technical documents.
True
When exporting goods, U.S. companies can face ethical challenges that they do not face when selling
goods in the United States.
True
Your company, Acme Co., is sponsoring a three-hour field day for children at a local park, featuring
games, sports, and snacks. Parents must sign up their children online. Your company wants to take
pictures of children at the event, but it needs parents' permission. Which option below best describes
an ethical way to get parent's permission?
Place a checkbox on the online form that reads, "I agree to allow Acme Co. to take pictures of my
child or children to record and promote field-day activities." Design the form so that this checkbox is
not checked when the parent gets to that page.
