Project Quality Management Exam Questions With 100% Correct Answers

Project Quality Management Exam Questions With 100% Correct Answers Voice of the Customer - answerAll customer requirements which should be captured as part of the project are called: Quality - answerThe degree to which a set of inherent characteristics fulfill requirements: Checklists - answerAll the following are tools for the Plan Quality Management process except: * Cost-Benefit Analysis * Benchmarking * Cost of Quality * Checklists Design of Experiments (DOE) - answerTo help identify which factors may influence specific variables, we use: Benchmarking - answerTo compare with best practices and to generate ideas for improvement, we can use: Cost of Quality (COQ) - answerThe tool which includes all failure, prevention and appraisal costs is called: Rework (Non-conformance) - answerWhich of the following is an Internal Failure Cost? * Rework * Loss of customer * Audit * Employee training Loss of customer (Non-Conformance) - answerWhich of the following is an External Failure Cost? * Rework * Loss of customer