UTK Management 202-Unit 1 Exam with Complete Solutions

UTK Management 202-Unit 1 Exam with Complete Solutions intellectual capital the collective brainpower or shared knowledge of a workforce competency personal talents and job-related capabilities commitment how hard you work to apply competencies to tasks knowledge workers employees whose mind is an asset tech IQ the ability to use technology at work and personal use globalization worldwide interdependence of resource flows, product markets, and business competition ethics code of moral principles that set standards for what it good/right vs. bad/wrong corporate governance company's board of directors focus on accountability, fairness, and transparency to set rules and practices Prejudice vs. Discrimination prejudice is a negative attitude, discrimination is a negative behavior/action Shamrock Organization operates with a core group of full-time long-term workers supported by others who work on contracts and part time self-management the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience productivity the quantity and quality of work performance performance effectiveness vs. performance efficiency -effectiveness: output measure of goal accomplishment -efficiency: input measure of resource cost associated What does it mean to a major? person who supports, activates, and responsible for the work of others Levels of managers: Board of Directors elected by shareholders, top decision makers in a company (1st) Levels of managers: Top Managers guide performance as a whole or one major part (2nd) Levels of managers: Middle Managers oversee work of large departments/divisions (3rd) Levels of managers: First-line Managers report to top level managers and supervise workers (4th) Levels of managers: Non-managerial workers basic workers in a company (5th; bottom) Types of managers: Line managers responsible for work that contributes to company's outputs Types of managers: Staff managers special technical expertise for line workers Types of managers: Functional managers responsible