MBA 704- Chapters 9 & 10 Exam Q&A Revised with 100% Correct Answers

MBA 704 - Chapters 9 & 10 Exam Q&A Revised with 100% Correct Answers T/F: Individuals, groups, and organizations in interaction are more associated with conflict, at the individual (intraindividual) level. *Ans* True Prescription for dealing with stress *Ans* Rule No. 1 is, don't sweat the small stuff. Rule No. 2 is, it's all small stuff. And if you can't fight and you can't flee, flow. Contemporary Environment Demands (External Pressures) *Ans* 1. Globalization and strategic alliances 2. 24/7 technology (e.g. tablets, laptops, and smartphones) 3. Massive job losses Contemporary Environment Demands (Internal Pressures) *Ans* 1. Heavy demands 2. Poorly defined priorities 3. Little on -the-job flexibility Workaholic *Ans* a compulsive need to work at the expense of everything else in one's life. Warnings signs of a workaholic *Ans* 1. Sending e -mails from home in the evenings or later 2. Being the last one in the office 3. Having difficulty delegating 4. Exhibiting excessive perfectionism 5. Skipping lunch 6. Looking tired 7. Having an attitude consistent with depression or exhaustion Distress *Ans* Negative stress; usually caused by something bad. (for example, a college student is placed on scholastic probation, a loved one is seriously ill, or the boss gives a formal reprimand for poor performance). Eustress *Ans* Positive stress; usually caused by something good (for example, a college student makes the dean's list; an attractive, respected acquaintance asks for a date; an employee is offered a job promotion at another location). Hindrance Stressors *Ans* 1. organizational politics 2. red tape 3. role ambiguity In general, those demands unnecessarily thwarting personal growth and goal attainment Hindrance stressors have a ____________ effect on motivation and performance. *Ans* Negative Challenge stressors *Ans* 1. high workload 2. time pressure 3. high responsibility In general, those demands that are viewed as obstacles to be overcome in order to learn and achieve. Challenge stressors have a ____________ effect on motivation and performance. *Ans* Positive Tense Energy *Ans* stress -driven state with constant pressure and anxiety Calm Energy *Ans* stress -free "flow" state characterized by low muscle tension, an alert presence of mind, peaceful body feelings, increased creative intelligence, physical vitality, and a deep sense of well -being. T/F: A completely stress -free workplace is the ideal. *Ans* False Stress *Ans* an adaptive response to an external situation that results in physical, psychological, and/or behavioral deviations for organizational participants. 3 critical components of stress *Ans* 1. A reaction to a situation or event, not the situation or event itself 2. Can be impacted by individual differences 3. Only special or unusual situations (as opposed to minor life adjustments) can really be said to produce stress. Job Stress *Ans* A condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning. What Stress Is Not *Ans* 1. Not Just Anxiety 2. Not Just Nervous Tension 3. Not Necessarily Something Damaging, Bad, or to be Avoided Anxiety operates solely in the _________ and _________ sphere *Ans* emotional; psychological Stress operates in the _________ , _________, and _________ sphere *Ans* emotional; psychological; physiological