ITAM HAM & SAM Review Exam Questions & Answers 2024/2025

ITAM HAM & SAM Review Exam Questions & Answers 2024/2025 Asset - ANSWERSAn asset is anything that is capable of being owned or controlled to produce value that is held to have positive economic value (e.g. hardware, software, licenses, data, buildings, etc.). An asset is tracked through its life for financial, contractual, and lifecycle data When should a component be considered an asset? - ANSWERSif you want to be able to: 1. Manage its procurement, receiving, maintenance, or retirement 2. Track its inventory 3. Manage its associated license, warranty, lease, or maintenance contracts 4. Track its monetary value or incurred costs (e.g. purchase, cost, and depreciation) 5. Document the service status, end-of-life, and/or destruction 6. Know who is using it and/or how often it is being used Where are IT asset records stored? - ANSWERSIn an asset repository ( e.g. ServiceNow HAM, and include all relevant data, such as asset tag, model category, model, depreciation, etc.) What is a configuration item? - ANSWERSConfiguration items are used to track operational and relationship information. They are records that reference any computer, device, software, or service in ServiceNow system (ex. Servers, routers, switches, websites, storage devices, etc.) A CI may or may not have financial value assigned to it; however, it does not have any depreciation linked to it. When should a component be considered a CI? - ANSWERSif: