Operation Management Exam 3 Quiz QUESTIONS AND VERIFIED CORRECT ANSWERS 2024

TQM is an acronym meaning "total quality measurement". - correct answer False. TQM = Total Quality Management An operational goal of total quality management is the careful design of the product or service. - correct answer True An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service. - correct answer False. Total quality management has two fundamental operational goals: 1. Careful design of the product or service. 2. Ensuring that the organization's systems can consistently produce the design. One of the tools common to all quality efforts is leadership. - correct answer False. The tools common to all quality efforts are Six Sigma, which includes flowcharts, run charts, Pareto charts, check sheets, cause-and-effect diagrams, and control charts. While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot. - correct answer False. Up to 18 awards total may be given annually in these categories: manufacturing, service, small business, education and health care, and not-for-profit. The term "conformance quality" refers to the relative level of performance of a product as compared to competing products. For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles. - correct answer False. Conformance quality refers to the degree to which the product or service design specifications are met. "Quality at the source" refers to the degree to which product or service design specifications are met. - correct answer False. Quality at the source is frequently discussed in the context of conformance quality.