DSST Principles of Supervision (Official Practice Test)

DSST Principles of Supervision (Official Practice Test) Copyrights, trademarks, and patents are examples of - governmental protection One motivation process theory suggests that people are most motivated to seek results they value highly and think they can achieve and emphasizes the perceptions of rewards. An employee's perception of the value of a reward or his/her ability to achieve results may differ from that of his/her manager. - Vroom's Expectancy-Valence Theory The tactical manager responsible for communicating the general goals and developing plans and activities to achieve the goals. - Middle-level What management decision would be where a production manager decides that the primary part in production must be an "A" standard part, and "B" parts, although less expensive, should not be purchased. - Hierarchy of needs theory. - Abraham Maslow The group of employees Sarah supervises has not been meeting quotas. Recognizing that the employees may have ideas about how to improve performance, Sarah schedules time for them to meet as a team to discuss the situation and develop a plan. What should her role be? - facilitator A salesman who earns big commissions is demonstrating superiority in? - technical skills The National Bank has a training room set-up that mirrors the actual space tellers will work in once training ends and they are assigned to a branch of the bank. During training, new employees work in this room on equipment like they will use, role-play interaction with customers, and even respond to a simulated robbery. This type of training is: - vestibule Pravin's co-worker has photos of models from a well-known manufacturer of women's underwear pinned up on his locker in the employee dressing room. These photos make Pravin uncomfortable. This could constitute an example of - sexual harassment A manager who acts as an expert representative of an organization and transmits information to internal or external groups. - spokesperson On Juan's first day at his new workplace, he was shown how to use the copier, what areas of the property were set aside for smokers, and how to fill out a time-off request form. This is part of - orientation training The manager who recognizes that the manufacturing department must meet their quotas in order for the sales department to keep their promises to customers is exercising? - conceptual skill Formal feedback on how well an employee is performing his or her job. - performance appraisal First step in the basic planning process. - situational analysis A bank's goal is to increase profits by 7% in the next year. To help increase profitability, tellers have been told they need to reduce the time customers wait in line by 20%. What type of planning is necessary for tellers to reach this goal? - What of these would NOT provide insight into corporate culture? - financial statement ABC Company has divided the sales department into teams and is giving out prizes to teams that meet certain metrics. Which management function does this involve? - leading To be an effective motivator, a manager must know what about the employee? - desired behaviors to meet goals The more employees a manager supervises, the greater that manager's - Kyle gets great reviews from his customers. His peers