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Prejudice
🗸🗸🗸: having preconceived unreasonable attitudes regarding members of a certain
demographic, population, or group (race, gender, age, etc.)—sets the stage for diversity
bias
When prejudice becomes active, it turns into _________, a time when members of a
group are given unfair treatment in the organization.
🗸🗸🗸: discrimination
An unseen barrier that stops minority groups and women from attaining high positions in
organizations, despite adequate experience and qualifications, is:
🗸🗸🗸: glass ceiling effect
An arrangement of workers who collaborate to accomplish a collective goal is a:
🗸🗸🗸: organization
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,Since an organization is a system that both responds to and has an effect on its
environment, it is considered an _______.
🗸🗸🗸: open system
____________ is a measure of "input" that describes how well resources were used in
completing an objective
🗸🗸🗸: performance efficiency
____________ is a measure of "output" in a form of a goal or objective
accomplishment.
🗸🗸🗸: Performance effectiveness
The lowest-level management position is that of a:
🗸🗸🗸: supervisor
__________ have expertise in a single area, such as production, accounting, human
resources, sales, or marketing.
🗸🗸🗸: Functional managers
_________ is the psychological process of determining appropriate activities that
achieve the objectives and goals of the organization.
🗸🗸🗸: Planning
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, In the Hawthorne Studies, Elton Mayo led a series of studies that tried to test the effects
of lighting and worker fatigue on _____.
🗸🗸🗸: Worker Productivity
Douglas McGregor identifies two main approaches to management: Theory X and
Theory Y. McGregor states that managers who subscribe to either theory will create a
____.
🗸🗸🗸: Self-fulfilling Prophecy
There are three classical approaches to management, they are:
🗸🗸🗸: Bureaucratic organization, scientific management and administrative principles
This type of organization is based on a structure with a specific hierarchy of authority, a
well-defined division of labor, clear rules and procedures on behavior and performance,
impersonal relationships, and career advancement based on merit. This classical
approach to management is called:
🗸🗸🗸: Bureaucratic organization
In order to solve problems and reconcile differences, Mary Parker Follett believed there
should be ________ between managers and employees.
🗸🗸🗸: clear lines of communication
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