ICEV Final Exam Actual Questions and Answers 2024 with complete solution

ICEV Final Exam Actual Questions and Answers 2024 with complete solution Which of the following is an example of personal selling? Door-to-door sales Which of the following is NOT a goal of sales? Increase employee morale Which of the following is NOT a current trend in sales? Increasing telemarketing efforts What percentage of total sales does online sales account for each year? 33 percent Which of the following is true of business-to-business sales? It typically requires an appointment Which of the following is NOT a rationale buying motive? Prestige What is the recommended way for salespeople to come to understand the product they are selling? Read printed materials and receive formal training Routine decision-making is used in which of the following situations? When familiarity with the product is high What are examples of product typically purchased using limited decision-making? Technology and household appliances Which of the following is NOT a suggested source of sales leads? Social Events When is it alright to perform the selling process out of order? When the customer dictates it What is the second step in the selling process? Determining customer needs What is the final step of the selling process? Building relationships The selling process is unique based on what variables? Type of sale, product and customer What should the selling process help a salesperson do? Fulfill the needs and wants of customers What is a combination approach? One which involves elements of each other type of approach Which of the following is a purpose of the approach? Beginning a conversation What is a common approach mistake? Asking "May I help you?" too often Which of the following is NOT a suggested type of approach? Decisive Which of the following examples is considered a merchandise approach? "I noticed you looking at the tile. How much do you need?" When observing, a salesperson should notice which of the following? The time a customer spends with the product Determining the customer's needs should NOT involve what?