JIBC - GSO - Segment 4 Review Questions Already Passed

JIBC - GSO - Segment 4 Review Questions Already Passed Which of the following are elements of a customer service orientation? a. Using a problem-solving approach to handle complaints or difficult situations b. Being friendly, polite, and helpful c. Being well-groomed d. All of the above e. (a) and (b) D GSOs are employed solely to protect people and property. a. True b. False B A GSO's employer is also the GSO's customer. a. True b. False A The term ___________ refers to internalized inaccurate beliefs about people. a. Discrimination b. Accommodation c. Stereotype d. Diversity e. None of the above C Stereotypes lead to inaccurate judgements about people because they ignore the differences between people. a. True b. False A The belief that all Canadians are polite is a stereotype. a. True b. False A The values and beliefs held by a particular ethnic group are shared by all members of that group. a. True b. False B GSOs must report possible hate crimes to the police. a. True b. False A A person who is accompanied by a guide dog may be prevented from entering a store as long as the store has a clear NO PETS ALLOWED sign in the entranceway. a. True b. False B Which of the following statements is true? a. Slurred speech, an unsteady gait, and red eyes are unmistakable signs that the person is drunk. b. Service is inappropriate if it doesn't provide persons with disabilities the same level of dignity, respect, and quality as that which an able-bodied person would receive. c. If you see a customer with a disability, immediately give that person all the help you can. Don't wait to be asked. d. All of the above e. (b) and (c) B