TEST BANK- COMMUNICATION IN NURSING 10TH EDITION BY JULIA BALZER RILEY/ CHAPTERS 1-30-NEWEST VERSION.

TEST BANK- COMMUNICATION IN NURSING 10TH EDITION BY JULIA BALZER RILEY/ CHAPTERS 1-30-NEWEST VERSION. Test Bank - Chapter 09 Overview Incorrect Cor rect Question 3 of 6 A young mother who fractured her leg is sobbing with her face hidden behind her hands. She says to the nurse, "I will not be able to work for at least 2 months. Without my job, I cannot pay my bills or take care of my baby. I am alone and do not have anyone to help me." Which response by the nurse accurately conveys empathy? _ "You seem worried a bout how you will be a ble to take ca re of you rself a nd you r ba by." An empathetic response is accurate and specific. The word "worry" accu rately reflects verbal a nd nonverbal cues from the mother. The other statements by the n u rse do not accu rately reflect the mother 's verbal a nd nonverbal cues. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity ( "Why da you thi n k that na one cares a bout you or will refuse to help you?" An empathetic response is accurate and specific. The word "worry" accu rately reflects verbal a nd nonverbal cues from the mother. The other statements by the n u rse do not accu rately reflect the mother's verbal a nd nonverbal cues. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity •ma+m·• "I ca n see that you a re hesita nt about relying on others because of low self-esteem." An empathetic response is accurate and specific. The word "worry" accu rately reflects verbal a nd nonverbal cues from the mother. The other statements by the n u rse do not accu rately reflect the mother 's verbal a nd nonverbal cues. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity ( "I am sorry that you a re uncomforta ble with asking others for help right now ." An empathetic response is accurate and specific. The word "worry" accu rately reflects verbal a nd nonverbal cues from the mother. The other statements by the n u rse do not accu rately reflect the mother's verbal a nd nonverbal cues. DIF: Application TOP: Integrated Process: Cari ng MSC: Psychosocial Integrity Question 4 of 6 The nurse cares for a patient who becomes confused and a vest restraint is applied. The nurse should take which action when notifying the patient's family? ( Ask a nother n u rse who has rapport with the family to be present . Rapport should be esta blished before bad news is sha red with the family; if ra pport has not been developed , the nu rse may ask tea m mem bers who have esta blished ra pport with the family to be present. The n urse should use la nguage that the family will u nderstand . Find out how much detail the family wa nts to know. Explai n the treatment pla n to the family. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity ( Use medical terms to demonstrate com petence . Rapport should be esta blished before bad news is sha red with the family; if ra pport has not been developed , the nu rse may ask tea m mem bers who have esta blished ra pport with the family to be present. The n urse should use la nguage that the family will u nderstand . Find out how much detail the family wants to know. Explai n the treatment pla n to the family. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity 1m;.1;1;rn.+ Assu me that the family wants a detailed expla nation . Rapport should be esta blished before bad news is sha red with the family; if ra pport has not been developed , the nu rse may ask tea m mem bers who have esta blished ra pport with the family to be present. The n urse should use la nguage that the family will u nderstand . Find out how much detail the family wants to know. Explai n the treatment pla n to the family. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity (._ Avoid discussing the treatment pla n to reduce anxiety a nd worry. Rapport should be esta blished before bad news is shared with the family; if ra pport has not been developed , the nu rse may ask tea m mem bers who have esta blished ra pport with the family to be present. The n urse should use la nguage that the family will u nderstand . Find out how much detail the family wa nts to know. Explai n the treatment pla n to the family. DIF: Application TOP: Integrated Process: Cori ng MSC: Psychosocial Integrity Question 5 of 6 One study of Italian primary care physicians caring for diabetic patients showed that those scoring highest on the empathy test had patients with: .. higher rates of ch ronic dia betic complications . The Clevela nd Clinic convened its fifth An n ual Patient Experience: Empathy a nd In novation Su mmit i n 2014. Two videos showcased there are referenced i n Exercise 1 i n this chapter. Empathy resea rch is demonstrating a correlation between empathy a nd healthca re outcomes (Riess & Reinero, 2014). In a study of 242 Italian pri mary care physicians ca ri ng for a total of 20,961 dia betic patients, patients of physicia ns scori ng highest on an em pathy test had significa ntly fewer acute diabetic complications (Bloomfield, 2013). DIF: Analysis TOP: Integrated Process: Ca ri ng MSC : Psychosocial Integrity ( statistically fewer acute diabetic com plications. The Clevela nd Clinic convened its fifth An n ual Patient Experience: Empathy a nd In novation Su mmit i n 2014. Two videos showcased there are referenced i n Exercise 1i n this chapter. Empathy resea rch is demonstrating a correlation between em pathy a nd healthca re outcomes (Riess & Rei nero, 2014). In a study of 242 Italian pri mary care physicia ns ca ri ng for a total of 20,961 dia betic patients, patients of physicia ns scoring highest on an empathy test had significa ntly fewer acute diabetic complications (Bloomfield, 2013). DIF: Analysis TOP: Integrated Process: Cari ng MSC: Psychosocial Integrity 1%3.l·fo·• statistically higher poor outcomes for patients with diabetes. The Clevela nd Clinic convened its fifth An n ual Patient Experience : Empathy a nd In novation Su mmit i n 2014. Two videos showcased there are referenced i n Exercise 1 i n this chapter. Empathy resea rch is demonstrating a correlation between em pathy a nd healthcare outcomes (Riess & Reinero, 2014). In a study of 242 Italian pri mary care physicia ns ca ri ng for a total of 20,961 dia betic patients, patients of physicia ns scoring highest on an empathy test had significa ntly fewer acute diabetic complications (Bloomfield, 2013). DIF: Analysis TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity ( significa ntly fewer acute dia betic complications . The Clevela nd Clinic convened its fifth An n ual Patient Experience: Empathy a nd In novation Su mmit i n 2014. Two videos showcased there are referenced i n Exercise 1 i n this chapter. Empathy resea rch is demonstrating a correlation between empathy a nd healthcare outcomes (Riess & Reinero, 2014). In a study of 242 Italian pri mary care physicia ns ca ri ng for a total of 20,961 dia betic patients, patients of physicia ns scoring highest on an empathy test had significa ntly fewer acute diabetic com plications (Bloomfield, 2013). DIF: Analysis TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity Question 6 of 6 In which situation(s) would it be appropriate for the nurse to communicate with empathy? (Select all that apply.) L A su pervisor who is searchi ng for approval a nd recognition from staff. It is appropriate to com m u nicate with em pathy when clients or colleagues are h u rti ng , confused, trou bled, a nxious, alienated, terrified , dou btful of self-worth, or u ncertai n as to identity. The n urse should be ca utious if the relationshi p i nvolves a person in power such as an employer or su perficial or romantic relationshi ps. DIF: Application TOP: Integrated Process: Ca ri ng MSC : Psychosocial Integrity 1;.1.1;1;; A patient who is a nxious about a change i n body image after a mastectomy. It is appropriate to com m u nicate with em pathy when clients or colleagues are h u rti ng, confused, trou bled, a nxious, alienated, terrified, dou btful of self-worth, or u ncertai n as to identity . The n urse should be ca utious if the relationshi p i nvolves a person in power such as an employer or su perficial or romantic relationshi ps. DIF: Application TOP: Integrated Process: Ca ri ng MSC : Psychosocial Integrity 1%3.l·i#,+ An acq uai nta nce who seeks a long-sta ndi ng social relationship that is su perficial. It is appropriate to com m u nicate with em pathy when clients or colleagues are h u rti ng, confused, trou bled, a nxious, alienated, terrified, dou btful of self-worth, or u ncertai n as to identity . The n urse should be ca utious if the relationshi p i nvolves a person in power such as an employer or su perficial or romantic relationshi ps. DIF: Application TOP: Integrated Process: Ca ri ng MSC : Psychosocial Integrity [ A client who has been alienated from fa mily beca use of sexual orientation . It is appropriate to com m u nicate with em pathy when clients or colleagues are h u rti ng , confused, trou bled, anxious, alienated, terrified, dou btful of self-worth, or u ncertai n as to identity. The n urse should be ca utious if the relationshi p i nvolves a person in power such as an employer or su perficial or romantic relationshi ps. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity [ A colleague who expected a promotion but was not awarded the promotion . It is appropriate to com m u nicate with em pathy when clients or colleagues are h u rti ng , confused, trou bled, anxious, alienated, terrified, dou btful of self-worth, or u ncertai n as to identity. The n urse should be ca utious if the relationshi p i nvolves a person in power such as an employer or su perficial or romantic relationshi ps. DIF: Application TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity Test Bank - Chapter 09 Overview Incorrect Correct Question 1 of 6 The nurse cares for a patient with a terminal illness. Which way would be the most therapeutic for the nurse to communicate with this patient? . Acknowledge hope by expressions of sympathy . Em pathy is feeli ng with a deep u nderstandi ng and awa reness of the client's experiences. The n u rse should develop a nonjudgmental attitude . Evaluation offeelings does not convey u nderstanding or em pathy. Sympathy focuses on the n u rse and not the patient's feelings. DIF: Com prehension TOP: Integrated Process: Ca ri ng MSC : Psychosocial Integrity ( Consistently evaluate the patient's feelings. Em pathy is feeli ng with a deep u nderstandi ng and awa reness of the client's experiences. The n u rse should develop a nonjudgmental attitude . Evaluation offeelings does not convey u nderstanding or em pathy . Sympathy focuses on the n u rse and not the patient's feelings. DIF: Com prehension TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity '3.'·M· Demonstrate understa ndi ng with empathy. Em pathy is feeli ng with a deep u nderstandi ng and awa reness of the client's experiences. The n u rse should develop a nonjudgmental attitude . Evaluation offeelings does not convey u nderstanding or em pathy . Sympathy focuses on the n u rse and not the patient's feelings. DIF: Com prehension TOP: Integrated Process: Cari ng MSC: Psychosocial Integrity ( Use a n honest , judgmental attitude. Em pathy is feeli ng with a deep understandi ng and awa reness of the client's experiences. The n u rse should develop a nonjudgmental attitude. Evaluation of feelings does not convey u nderstanding or em pathy . Sympathy focuses on the n u rse and not the patient's feelings. DIF: Com prehension TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity Question 2 of 6 The nurse cares for the mother of a child who died in the emergency room as a result of an accidental poisoning. Which response by the nurse is appropriate? I..._ Accu rately reflect on the mother's feelings to convey u nderstanding and concern. The n u rse conveys empathy by offering a verbal reflection that is accu rate and specific but is delivered in the words of the n u rse, not the patient. Nonverbal featu res of empathy a re just as i mportant as verbal aspects. It is u nrealistic for the n u rse to expect to com pletely know and u ndersta nd the mother's feeli ngs . Em pathy does not mean repeating verbatim what others have said; this method may lead to irritation a nd lessen u nderstanding . DIF: Com prehension TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity '3.'·M· Reflect on the expressed feelings of the mother but with the nu rse's own words. The n u rse conveys empathy by offeri ng a verbal reflection that is accu rate and specific but is delivered in the words of the n u rse, not the patient. Nonverbal featu res of empathy are just as important as verbal aspects. It is u nrealistic for the n u rse to expect to com pletely know and u ndersta nd the mother's feeli ngs . Em pathy does not mean repeating verbatim what others have said; this method may lead to irritation a nd lessen u nderstanding . DIF: Com prehension TOP: Integrated Process: Ca ri ng MSC: Psychosocial Integrity ( Place a greater em phasis on nonverbal aspects of em pathy over verbal. The n u rse conveys empathy by offering a verbal reflection that is accu rate and specific but is delivered in the words of the n u rse, not the patient . Nonverbal featu res of empathy a