Library Assistant Civil Service Practice Exam 1|25 Questions with Verified Answers,100% CORRECT

Library Assistant Civil Service Practice Exam 1|25 Questions with Verified Answers The process of building or improving a collection of library materials is: - CORRECT ANSWER collection development While working at the library circulation desk, a library assistant encounters a patron who is angry because a book he checked out is showing up as overdue when he is certain he returned it. The patron begins yelling at her and, although she is maintaining a calm tone and demeanor, she is beginning to feel uncomfortable with the interaction. What should she do next? - CORRECT ANSWER Call for backup from the person in charge In recent years, many libraries have adopted _____ technology, which uses radio waves that allow patrons to check out several items at once without opening or scanning them. - CORRECT ANSWER RFID The American Library Association defines _____ as "documents which define the scope of a library's existing collections, plan for the continuing development of resources, identify collection strengths and outline the relationship between selection philosophy and the institutions goals, general selection criteria and intellectual freedom" - CORRECT ANSWER collection development policies A library assistant is sometimes asked to go to a section of the stacks to make sure each item is in the proper order based upon call number. This is an important aspect of stake management known as: - CORRECT ANSWER shelf-reading While libraries once used card catalogs to share library holdings information with library users, today libraries use ____to do this. - CORRECT ANSWER Online public access catalogs (OPACs) Which of the following is NOT true of the Dewey Decimal Classification system? - CORRECT ANSWER It is the classification system used in all academic libraries Which of the following is used by libraries to manage Internet access and comply with the Children Internet Protection Act? - CORRECT ANSWER Internet filters While helping a patron check out, a library assistant notices that the patron is checking out one of her favorite books. What should the assistant do in this situation? - CORRECT ANSWER Not comment on the book to maintain the patrons privacy In the Dewey Decimal system, books related to the arts receive call numbers between ______ and ____. - CORRECT ANSWER 700-799 While shelving books, a library assistant notices a patron walking through the stacks looking for a book. What should she do in this situation? - CORRECT ANSWER stop shelving, greet the patron and ask if she needs help While he is working at the reference desk, a library assistant is asked by a patron where to find books about pets. How should he respond? - CORRECT ANSWER By asking the patron questions to determine more specifically what type of pet books the patron is looking for and then guiding him to them What call number would be MOST appropriate for a book about Zen Buddhism? - CORRECT ANSWER 294.3 When a library assistant is helping a patron at the circulation desk, the patron asks to check out a reference book. The assistant knows that the library has a strict policy against checking out reference materials. What should she do? - CORRECT ANSWER Recommend other options to the patron like photocopying the parts of the book the patron need or finding a similar book in the circulations collection The Dewey Decimal system organizes items based upon - CORRECT ANSWER Subject When a library assistant calls a patron to inform him that a book he requested has arrived, the patrons wife answers and offers to take a message. What information should the assistant give to the patron's wife? - CORRECT ANSWER "A book has arrived for your husband, and we will hold it for one week" In a library, the act of adding an item to the library catalog, including a bibliographic description and classification, is known as: - CORRECT ANSWER Cataloging While checking in items at the circulation desk, a library assistant comes across a book with very loose binding and several pages falling out. He also noticed that a patron has a hold on this particular title. What should he do? - CORRECT ANSWER He should check the book in and then follow his library's procedure for sending a book to the bindery for repair, as well as request a copy of the book from another library for the patron waiting On occasions where it is necessary for library staff to make a notation in a book, this should be done - CORRECT ANSWER lightly, with a soft pencil to prevent any indentations Which of the following is TRUE about the proper procedure for handling audio-visual materials such as CDs, DVDs and Blu-ray discs? - CORRECT ANSWER They should only be handled by touching the edges and the center hole Which of the following behaviors represents the proper use of a photocopier in a library? - CORRECT ANSWER Photocopying a book one page at a time by placing half of the book on the glass and supporting the rest of the book with your hand A library's ____ includes books and other items that are housed separately from the main collection due to their rarity, value, condition, subject or history - CORRECT ANSWER special collections When Mr. Buckley, a regular patron at Elm Park Library, registers for a library program called "Surviving Divorce" a library assistant says to his coworker, "did you see Mr. Buckley registered for the divorce program? No wonder I haven't seen Mrs. Buckley around lately." Considering that he is a professional library worker, what is wrong with his comment? - CORRECT ANSWER He is not fulfilling his responsibility to maintain the patrons confidentiality While a library assistant is working at the circulation desk, a distraught patron comes to the desk with a stack of books and explains that he forgot his library card at home but really needs the books for a paper he is working on that is due tomorrow. The patron is worried because the library is closing in ten minutes, and he won't have time to go home and get his card. What should the assistant do in this situation? - CORRECT ANSWER Ask the patron for a photo I.D. so she can pull up his account manually and check out the books Most libraries in the United States use either the Dewey Decimal system or the _____ Classification system for classifying and organizing library materials - CORRECT ANSWER Library of Congress