Salesforce Business Analyst 4 Exam - Questions with 100% Correct Answers

Salesforce Business Analyst 4 Exam - Questions with 100% Correct Answers Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off. Where should the BA track this milestone? A. Statement of work B. Change log C. Sprint plan Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts. What is another important item the BA should look for in the UAT plan? A. Estimated cost B. Timelines C. Process maps The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed. What should the business analyst review and revise to provide more clarity to the team? A. Definition of done B. User persona C. Acceptance criteria Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories. What should the user story focus on? A. Sales margins B. Customer experience C. Product functionality The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process. What is one benefit of using UPN in this scenario? A. Complex processes can be documented with 20 or more activity boxes. B. A single activity box can answer Who, What, When, Why, and How. C. Key parts of a process can be easily identified by using different shapes The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use? A. Journey map B. Process map C. Capability map Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options. What is one of the BA's strongest arguments for using configuration over code? A. Configuration leverages multiple programming languages. B. Configuration allows for any level of complexity. C. Configuration provides faster speed to market. A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce. Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders? A. Collaborative B. Assertive C. Analytical Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal. What should the BA do to ensure alignment? A. Survey customers to confirm whether the new site meets their requirements. B. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off. C. Conduct a whiteboarding session to ensure the requirements are accurate. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution. Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision? A. Managed packages are easily customizable to meet CK's exact requirements. B. Managed packages are updated automatically with each Salesforce Release. C. Each version of a managed package on the AppExchange undergoes a security review. The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases. Which user story meets this requirement? A. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets. B. As a CRM manager, I need to see my team's work queues so I can monitor their open tickets. C. As a user, I need to see case queue to monitor my team's work. The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases. Which user story meets this requirement? A. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets. B. As a CRM manager, I need to see my team's work queues so I can monitor their open tickets. C. As a user, I need to see case queue to monitor my team's work. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team. What should the BA do? A. Focus on the task at hand instead of on individual team members. B. Avoid exposing one's own mistakes to the team. C. Tell the truth in difficult situations. Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other’s changes. What should JC use to prevent this from happening in the future?