CHAPTER 6: CONFLICT
Types of conflict
Type Occurrence Example
1. Affective Two parties become aware that their Energetic teacher has to work with
feelings and emotions are incompatible. a slower teacher.
Aggression, tolerance and domination.
2. Conflict of Two parties compete for scarce resources. Teacher shares classroom with
interest another teacher who leaves in a
mess.
3. Conflict of Two parties differ in their values and Principal believes written reports
values and beliefs. are important, teachers feel its red
beliefs tape.
4. cognitive Thought processes or perceptions are Two groups of staff have difference
conflict incongruent. Logical contradictions of opinion on the implementation
of OBE.
5. Goal conflict Preferred outcome of both parties is Development of sports facilities
inconsistent. important other group academic
resources are important
6. Substantive Members of group disagree on their task One teacher believes building team
or content issues. spirit is important other believes
winning is
Stages of the conflict model
Stage 1: Antecedent conditions: The sources of Conflict
Stage 2: Perception and conceptualisation of the conflict
• Interpersonal, intrapersonal, intergroup
Stage 3: Conflict resolution and management
Conflict management and conflict resolution
CONFLICT MANAGEMENT refers to the deliberate intervention by managers to stimulate and
encourage beneficial or helpful conflict and to resolve, suppress or prevent harmful conflict.
CONFLICT RESOLUTION refers to the elimination of conflict.
OBEFR METHOD
Openness, Behaviour, Effect, Feelings, Results
I understand that parents’ evening can be time consuming, and held after hours when you can be
doing something else with your time. It is important to hold these meeting, and not attending will
send a message to parents that we are not interested in the learner. The parent will think unkindly
of the school and this will ruin its reputation. This will make me feel hurt and upset, so I want you
to attend the meeting.
Types of conflict
Type Occurrence Example
1. Affective Two parties become aware that their Energetic teacher has to work with
feelings and emotions are incompatible. a slower teacher.
Aggression, tolerance and domination.
2. Conflict of Two parties compete for scarce resources. Teacher shares classroom with
interest another teacher who leaves in a
mess.
3. Conflict of Two parties differ in their values and Principal believes written reports
values and beliefs. are important, teachers feel its red
beliefs tape.
4. cognitive Thought processes or perceptions are Two groups of staff have difference
conflict incongruent. Logical contradictions of opinion on the implementation
of OBE.
5. Goal conflict Preferred outcome of both parties is Development of sports facilities
inconsistent. important other group academic
resources are important
6. Substantive Members of group disagree on their task One teacher believes building team
or content issues. spirit is important other believes
winning is
Stages of the conflict model
Stage 1: Antecedent conditions: The sources of Conflict
Stage 2: Perception and conceptualisation of the conflict
• Interpersonal, intrapersonal, intergroup
Stage 3: Conflict resolution and management
Conflict management and conflict resolution
CONFLICT MANAGEMENT refers to the deliberate intervention by managers to stimulate and
encourage beneficial or helpful conflict and to resolve, suppress or prevent harmful conflict.
CONFLICT RESOLUTION refers to the elimination of conflict.
OBEFR METHOD
Openness, Behaviour, Effect, Feelings, Results
I understand that parents’ evening can be time consuming, and held after hours when you can be
doing something else with your time. It is important to hold these meeting, and not attending will
send a message to parents that we are not interested in the learner. The parent will think unkindly
of the school and this will ruin its reputation. This will make me feel hurt and upset, so I want you
to attend the meeting.
