AirMethods PAC Study Guide latest updated 24/7 Graded
A+
24/7 telephone # for DPL
402 970 1428
CEO of Airmethods
Aaron Todd
President of DPL
Wayne Sensor
Manager of Training
Lisa Housler
How are breaks handled at DPL
workforce will email your schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they
are accrued & what happens if you exceed either one
vacation is scheduled at least 24hr advanced, sick time (asap), bereavement is 4
consecutive for current immediate family member, 2 con/days for extended family.
Accural= 3.5hrs per paycheck. Sick= 1.8hrs per paycheck. if you exceed sick hrs, they
will use vacation hrs.
What is the T:Drive and why is it important
it is a resource drive/folder. Reference materials/ information for all our hospitals
protocols, etc
Understand the chain of command DPL
PTF-PAC-OPERATIONS LEAD- OPERATIONS SUPERVISOR- OPERATIONS
MANAGER- OP DIRECTOR-PRESIDENT
Understand the importance of customer service
we are representing our hospital
Understand the importance of logging out of instant messenger prior to logging
in to citrix
you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO
payroll website, changer address, password, direct deposit, etc
Be familiar with policies
Attendance, Cell Phone, Gossip, Dress Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails
Health Information Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded
Protected Health Information
Know the difference between and give an example of both Internal and External
customer
Internal-air methods contracted entities, External- non air methods entities (UNMC,
Methodist)
Understand why its important to document each and every transfer request
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line
A+
24/7 telephone # for DPL
402 970 1428
CEO of Airmethods
Aaron Todd
President of DPL
Wayne Sensor
Manager of Training
Lisa Housler
How are breaks handled at DPL
workforce will email your schedule, (2)15min breaks & 30min lunch
how vacation time, sick time, and bereavement leave are handled and how they
are accrued & what happens if you exceed either one
vacation is scheduled at least 24hr advanced, sick time (asap), bereavement is 4
consecutive for current immediate family member, 2 con/days for extended family.
Accural= 3.5hrs per paycheck. Sick= 1.8hrs per paycheck. if you exceed sick hrs, they
will use vacation hrs.
What is the T:Drive and why is it important
it is a resource drive/folder. Reference materials/ information for all our hospitals
protocols, etc
Understand the chain of command DPL
PTF-PAC-OPERATIONS LEAD- OPERATIONS SUPERVISOR- OPERATIONS
MANAGER- OP DIRECTOR-PRESIDENT
Understand the importance of customer service
we are representing our hospital
Understand the importance of logging out of instant messenger prior to logging
in to citrix
you wont be able to open IM in citrix if its open on your main desktop
Understand what information you can access on ULTIPRO
payroll website, changer address, password, direct deposit, etc
Be familiar with policies
Attendance, Cell Phone, Gossip, Dress Code, Fire Safety, Tornado Safety, On Call
Understand what HIPAA stands for and what it entails
Health Information Portability Accountability Act
Know what PHI is and understand that all documents with PHI must be shredded
Protected Health Information
Know the difference between and give an example of both Internal and External
customer
Internal-air methods contracted entities, External- non air methods entities (UNMC,
Methodist)
Understand why its important to document each and every transfer request
Legal document, provide analytics, supporting documents
Understand why all calls are on a recorded line
