Veterinary Office Procedures Questions and Answers Already Passed

Veterinary Office Procedures Questions and Answers Already Passed The Continuing Education requirement for Veterinary Technicians in the state of Florida is 15 hours per 2 years Receptionists are __________ to the success of the hospital. Critical According to studies, the most common reason as to why clients stop coming to a veterinary practice is attitude or indifference by some employees in the practice As a receptionist, your MAIN goal is to: to make an appointment What percent of phone shoppers should become clients? 70% Every hospital should have implemented a vision, a mission, and a list of hospital values True or False: Emotional Intelligence is defined as the ability to identify, assess, and control one's emotions True According to the text, if clients do not understand the need for a service they will not accept it True or False: Client grievances should be handled immediately and professionally True Qualities of a good team player would be: willing to sacrifice for the benefit of the team, ability to solve problems, willing to try something new, willing to let the team leader lead _______ ______ is defined as having a licensed veterinarian on premises and readily available while a veterinary technician completes certain duties Direct Supervision A veterinary technologist can be a graduate of a _______ in veterinary technology accredited by the AVMA 4 year BS Veterinarians are the only members of the team allowed to ____________,__________________, and _________________ Diagnose, prescribe medications, and perform surgery True or False: Cross-training team members in all areas of the practice is not crucial. False One of the most important skills for effective leadership is to be an effective ____________. Communicator What is defined as the ability to identify, assess, and control one's emotions? Emotional Intelligence The __________ is defined as the purpose of the hospital. Mission Statement The desired future of the practice is it's Vision Increasing staff efficiency can increase quality of patient and client care What are the 4 R's of team management? Responsibility, respect, rapport, and recognition The goal of the receptionist is to provide service, support quality patient service and care, and to _______ patients. Triage True or False: The four components of the human voice are volume, pitch, rate and quality. True __________ can help facilitate difficult situations with clients. By doing this, team members can anticipate correct responses to give in potentially difficult situations. Role-playing True or False: A receptionist should not know how to control the conversation with client. False True