Nursing Leadership and Management Study Guide Exam Questions and Answers

Nursing Leadership and Management Study Guide Exam Questions and Answers A nurse is having a conflict with a nurses aide because she feels that the nurses aid is rude to patients. When trying to fix this conflict,, which conflict management technique should the nurse employ? - Answer-D) collaborating As a new nurse, you notice there is one nurse on the unit who seems to help positive change come about and who seems to help the other nurses resolve their differences. Which characteristics listed apply to this person? SATA - Answer-B,C,F B) trustworthy C) good communicator F) effective listener A nurse is overheard saying, "I'm sick of change; everyday I have to learn something new. Why can't we leave things the way they were?" Which reply by the nurse manager explaining why change is necessary is most correct? - Answer-B) Changes are implemented to improve quality and safety Nurses are discussing who proposed the original change theory. One nurse states, I remember! It was _______ that first proposed original change theory. - Answer-C) Lewin There are many forms of communication in the medical center in which you work including work of mouth, staff-meeting minutes, unit director memos, and the medical center newsletter. Which method of communication would be considered unreliable about new of future layoffs in nursing? - Answer-A) word of mouth The health care environment can be described as chaotic. What are the global reasons for this chaos? SATA - Answer-A,B,C,E A) innovations B) emerging evidence C) social changes E) introduction of more technology