Patient Experience Midterm Exam Questions with Complete Solutions | 100% pass

How did the report of quality measures to CMS begin? - Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there What is HCAHPS - Hospital Consumer Assessment of Healthcare Providers and System What are some metrics for outcome of care? - mortality, readmission, complications, hospital associated infections Describe "Pay for performance" - provide financial incentives to hospitals, physicians, and other providers to carry out improvement and achieve optimal outcomes for patients What are some reasons patients may not voice their complaints? - Don't know where to complain, afraid of retribution, not worth the trouble What are the IOM six aims of for quality (established in 2001) - Safe, time, effective, efficient, equitable, patient-centered (STEEEP) What is the IHI triple aim? - improve patient experience, improve health of populations, reduce per capita cost Describe health literacy - capacity to obtain, process and understand basic health information needed to make appropriate health decisions What percentage of adults are estimated to have a proficient health literacy - 12 % Which year was the American