MGSC 395 Exam 1 Ahire Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

A Process View : Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers The Supply Chain View : Each activity in a process should add value to the preceding activities; waste and unnecessary cost should be eliminated. Supplier relationship process : A process that selects the suppliers of services, materials, and information and facilitates the timely and efficient flow of these items into the firm New service/product development : A process that designs and develops new services or products from inputs from external customer specifications or from the market 2 | P a g e Order fulfillment process : A process that includes the activities required to produce and deliver the service or product to the external customer Customer relationship process : A process that identifies, attracts and builds relationships with external customers and facilitates the placement of orders by customers (customer relationship management) Support Processes : Processes like Accounting, Finance, Human Resources, Management Information Systems and Marketing that provide vital resources and inputs to the core processes. Business processes that have external customers or suppliers. External Customers : End users or intermediaries (manufacturers, financial institutions, or retailers) Internal Customers : May be employees of the firm whose process inputs are actually the outputs of earlier processes managed within the firm