APCO Fire exam study Questions And Answers!!

Mutual aid - Answer-is a process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response Mutual response - Answer-similar to mutual aid, however mutual response requires the simultaneous dispatch of multiple resources for certain emergencies, such as high-rise fires and water etc A Policy - Answer-is a guide to thinking A Procedure - Answer-is a guide to action open ended questions - Answer-are questions that cannot be answered with yes or no paraphrasing - Answer-a brief rephrasing of information provided by the sender reflecting feelings - Answer-repeating in a short declarative statement the emotions or feelings that the sender is communicating inference - Answer-the deriving of a conclusion based upon something known or assumed. the 5 w's - Answer-where - what - when - who - weapons vehicle description - Answer-C- Color Y- Year M- Make/Model B- Body A- Additional information L- license num/expiration date S- State/province of stent repetition - Answer-requires that the request be repeated each time in the same way. used for hysterical callers. ALI - Answer-Automatic Location Identification. The calling party's address and dispatch information ANI - Answer-Automatic Number Identification. The calling party's telephone number basic 9 1 1 - Answer-a system that provides dedicated lines for carrying 9 1 1 calls to the psap closest to the caller e 9 1 1 - Answer-Enhanced 9 1 1. automatically provides the callers phone number and physical address ESN - Answer-Emergency service number. determines which agencies are to respond to the call for service PSAP - Answer-Public Safety Answering Point P-PSAP - Answer-Primary Public Safety Answering Point PBX - Answer-Private Branch Exchange. a switch that controls a privately owned group of telephone lines Selective routing - Answer-In conjunction with ani/ali information, calls can be selectively routed to the correct Police, Fire or ambulance PSAP based on the callers information Types of call routing - Answer-Direct Dispatch, Call transfer, Call relay and call referral Direct dispatch - Answer-The call is dispatched directly by the PSAP that receives the callCall transfer - Answer-The caller is transferred to the appropriate PSAP for dispatch after the incident location and nature is obtained Call Relay - Answer-Is where information obtained from a caller is provided (relayed) to the appropriate PSAP, department or agency. Call referral - Answer-the caller is provided the telephone number and asked to call the appropriate agency. P-ANI - Answer-Pseudo ANI - A number used by the wireless carrier to route the call and identify the cell site (and sector, if its a sectored sight) from which a wireless call originates. VoIP - Voice over Internet Protocol - Answer-A technology that allows you to make telephone calls using the internet WLNP - Wireless local number portability - Answer-A process that allows wireless subscribers to change service providers within a designated area while retaining the same phone number