911 APCO certification Questions Rated 100% Correct!!

The operational relationship between telecommunicators supervisors & managers as defined by the PSAP - Answer-chain of command If a telecommunicator can only get one piece of information from a caller, it should be: - Answer-where Persistently asking the same information without changing the words spoken is: - Answer-A technique used with hysterical callers People who talk about suicide don't kill themselves - Answer-False Fires in travel trailers & camping trailers are classified as structure fires - Answer-False Liability is something that is claimed as existing or being as described but not yet proven - Answer-False Maintaining a positive attitude will help reduce stress - Answer-True NIMS is a comprehensive national approach to incident management - Answer-True The term PSAP stands for "Public Safety Access Point" - Answer-False Professionalism is defined by who you are, what you do, and how other perceive you. - AnswerThe ALI is the calling party's telephone number & the ANI is the calling party's address & dispatch information - Answer-False An accurate description of weapons is critical information for response units - AnswerE9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone number and physical address. - Answer-True A silent open line call must be considered a potential TTY call until proven otherwise - Answer-True PBX systems pinpoint the exact location of the caller. - AnswerCalls via a video relay service (VRS) can only come into the PSAP on special 7-1-1 lines. - AnswerAfter completing initial training, there is no need for telecommunicators to be responsible for education - AnswerProfessional development for the telecommunicator in the PSAP can include on-the-job feedback from supervisors with goals for skill building growth & development - AnswerVideo, text and other data features of smartphones are posing new challenges to PSAPs to adapt to new technologies. - AnswerCarjacking is a combination of robbery and auto theft - AnswerUnder certain circumstances , a telecommunicator could be held liable with - AnswerA policy is a guide to action and a procedure is a guide to thinking. - Answer-False Physically signaling that you are listening is applying the listening technique of - Answer-nonverbal attending A question that can't be answered yes or no is an open ended question. - AnswerEmergency calls only come in on emergency lines. - AnswerGiving legal advice and/or personal opinions is part of a telecommunicators job. - AnswerThe echo procedure is used in radio transmissions to assign response units - Answer-False When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no. - Answer-True What are the liable services of a public unit to provide the information between the - Answer-Public, other agencies, same agency & report services A process of supplying supplemental personnel, equipment, or other resources to assist other agencies in a time of need - Answer-Mutual Aid 6 components of the communications segway - Answer-Sender, receiver, context, message, medium, & feedback MSAG - Answer-Master Street Address Guide